Jira Service Management

{"xsrfToken":"c38007bc78aef6e1d63a91cb3da049498ba1f414_lout","branding":{"id":"14","key":"help2","name":"PreVeil Support Desk","portalBaseUrl":"/servicedesk/customer/portal/14","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/14/3","theme":{"headerBGColor":"#2d353f","headerLinkColor":"#ffffff","headerLinkHoverColor":"#161a1f","headerLinkHoverBGColor":"#161a1f","headerBadgeColor":"#161a1f"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to PreVeil's Support Desk","sharedPortalName":"PreVeil Support Desk","userInitialAnnouncementMessageWiki":"<a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/14/create/77\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FILE A SUPPORT REQUEST HERE </a>\nImportant\n<ul class=\"alternate\" type=\"square\">\n <li>Have you set up an account recovery method? PreVeil Support cannot recover your account because we do not store your private key. <a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/14/topic/8f98fc60-7fcc-4d37-a89a-ca8cb14a2844\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Learn More</a>.</li>\n <li>Starting July 2, 2024, PreVeil Express users may log in and reset their passwords. <a href=\"https://preveil.atlassian.net/servicedesk/customer/kb/view/3413278721\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for more information. </a></li>\n <li>Starting June 18, 2024, PreVeil Express users may create a recovery code file. We highly advise creating a recovery file. <a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/14/article/3379265537\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for a PreVeil Express Account Recovery Guide</a>.</li>\n <li>Individual (non-org) Express users may delete their account by navigating to Settings > Profile and finding a Delete Account button.</li>\n <li>A recent migration of the Knowledge Base has invalidated hyperlinks referring to the former Knowledge Base articles. While corrections are being made, the workaround is to edit the URL and replace portal/2 segment to portal/14.</li>\n</ul>\nLatest Build\n<ul class=\"alternate\" type=\"square\">\n <li>10/2/2024: Build 5.3.1 has been released. <a href=\"https://www.preveil.com/download\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Download here</a>.</li>\n <li>9/27/2024: Build 5.2.9 has been released web only.</li>\n <li>9/18/2024: Build 5.2.8 has been released.</li>\n <li><a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/14/article/3074654239\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for a guide on how to upgrade to the latest version on Windows </a></li>\n</ul>\nContact\n<ul class=\"alternate\" type=\"square\">\n <li>For compliance questions, email <a href=\"mailto:compliance@preveil.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">compliance@preveil.com</a>.</li>\n <li>For product feedback, email <a href=\"mailto:feedback@preveil.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">feedback@preveil.com</a>.</li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Welcome to PreVeil's Support Desk","sharedPortalName":"PreVeil Support Desk","announcementMessage":"[FILE A SUPPORT REQUEST HERE | https://preveil.atlassian.net/servicedesk/customer/portal/14/create/77]\n\nImportant\n\n- Have you set up an account recovery method? PreVeil Support cannot recover your account because we do not store your private key. [Learn More|https://preveil.atlassian.net/servicedesk/customer/portal/14/topic/8f98fc60-7fcc-4d37-a89a-ca8cb14a2844].\n- Starting July 2, 2024, PreVeil Express users may log in and reset their passwords. [Click here for more information. | https://preveil.atlassian.net/servicedesk/customer/kb/view/3413278721]\n- Starting June 18, 2024, PreVeil Express users may create a recovery code file. We highly advise creating a recovery file. [Click here for a PreVeil Express Account Recovery Guide|https://preveil.atlassian.net/servicedesk/customer/portal/14/article/3379265537].\n- Individual (non-org) Express users may delete their account by navigating to Settings > Profile and finding a Delete Account button.\n- A recent migration of the Knowledge Base has invalidated hyperlinks referring to the former Knowledge Base articles. While corrections are being made, the workaround is to edit the URL and replace portal/2 segment to portal/14.\n\nLatest Build\n- 10/2/2024: Build 5.3.1 has been released. [Download here|https://www.preveil.com/download].\n- 9/27/2024: Build 5.2.9 has been released web only.\n- 9/18/2024: Build 5.2.8 has been released. \n- [Click here for a guide on how to upgrade to the latest version on Windows | https://preveil.atlassian.net/servicedesk/customer/portal/14/article/3074654239]\n\nContact\n- For compliance questions, email [compliance@preveil.com|mailto:compliance@preveil.com].\n- For product feedback, email [feedback@preveil.com|mailto:feedback@preveil.com].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#233058","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/aef28eee-939b-4414-93aa-be55fbebf03e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWRmMDEzOC02NGQyLTRjYmMtOTBmYi04Y2I4NDZlNDE5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFlZjI4ZWVlLTkzOWItNDQxNC05M2FhLWJlNTVmYmViZjAzZSI6WyJyZWFkIl19LCJleHAiOjE3Mjg0Mzg0OTcsIm5iZiI6MTcyODQzNzg5N30.33CL4P7kHPeI_ZQ_EHjjFopRYVE8ekKJyeowEL5IYfM&client=3adf0138-64d2-4cbc-90fb-8cb846e4198c&height=300&mode=fit","bannerMediaApiFileId":"aef28eee-939b-4414-93aa-be55fbebf03e","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"14","key":"help2","projectId":10091,"serviceDeskId":14,"name":"PreVeil Support Desk","description":"Welcome! You can search for an answer, browse our support articles, or raise a support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/14","onlyPortal":true,"reqTypes":[{"id":"102","name":"Mass Data Upload","descriptionHtml":"","callToAction":"Mass Data Upload","introHtml":"","icon":10511,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[18],"key":""},{"id":"83","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10542,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[18],"key":""},{"id":"77","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<h1><a name=\"Pleaseprovideafulldescriptionoftheissue.\" target=\"_blank\"></a>Please provide a full description of the issue.</h1>\nScreen captures and video are appreciated.\nTips for media:\nWindows users may use the <a href=\"https://support.microsoft.com/en-AU/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Snipping Tool to capture a screenshot</a>.\nMicrosoft Office users may use <a href=\"https://support.microsoft.com/en-us/office/record-your-screen-in-powerpoint-0b4c3f65-534c-4cf1-9c59-402b6e9d79d0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Microsoft PowerPoint to record a video</a>.\nMac users may use <a href=\"https://support.apple.com/guide/mac-help/take-a-screenshot-mh26782/mac\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Screenshot for both screen capture and video</a>.\nPlease attach <a href=\"https://preveil.atlassian.net/servicedesk/customer/kb/view/3029827661\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Key Menu logs </a> to ticket.\nA PreVeil Support technician will respond by automated email. Please periodically check your inbox and ensure email from jira@preveil.atlassian.net is allowed by your email system.\nFor live assistance please prepare to join a Zoom meeting.","icon":10527,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[18],"key":""},{"id":"101","name":"Customer Offboarding","descriptionHtml":"","callToAction":"Customer Offboarding","introHtml":"","icon":10511,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"99","name":"Customer Onboarding","descriptionHtml":"","callToAction":"Customer Onboarding","introHtml":"","icon":10511,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"100","name":"Email Gateway","descriptionHtml":"","callToAction":"Email Gateway","introHtml":"","icon":10511,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"81","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10534,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"96","name":"SIEM Request Type","descriptionHtml":"","callToAction":"SIEM Request Type","introHtml":"","icon":10511,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"84","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10546,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"General"}],"orderMapping":{"18":[102,77,83]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"99637f64-eb7c-35e3-b7c8-4fddfc606d68","appLinkName":"","appLinkUrl":"","spaceKey":"ESD","spaceName":"PreVeil knowledge base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HELP2","serviceDeskId":14,"kbLinkDomainURLs":["https://preveil.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP2","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWRmMDEzOC02NGQyLTRjYmMtOTBmYi04Y2I4NDZlNDE5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDkxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mjg0MzkwOTcsIm5iZiI6MTcyODQzNzg5N30.x6tjTYH8zoROKdWvCS0nrHixMZ5O_-ztwC0bKtYKcEo","targetCollection":"upload-project-10091","endpointUrl":"https://api.media.atlassian.com","clientId":"3adf0138-64d2-4cbc-90fb-8cb846e4198c","tokenDurationInMins":20}},"kbPage":{"id":3539009563,"title":"Introducing PreVeil 5.3.0-beta.8: Enhanced Sync Features and More","url":"https://preveil.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/3539009563","space":{"key":"ESD","name":"PreVeil knowledge base","id":301367399},"serviceDeskIds":[14],"appLinkId":"99637f64-eb7c-35e3-b7c8-4fddfc606d68","idInString":"3539009563","projects":[{"projectId":10091,"serviceDeskId":14,"portalId":14}]}}