Jira Service Management

{"xsrfToken":"c5230df9-c530-4157-bb8b-991a59d99be6_004ff72e8698a8fbd92076f26c62b6a25c26972f_lout","branding":{"id":"2","key":"esd","name":"PreVeil Support Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#2d353f","headerLinkColor":"#ffffff","headerLinkHoverColor":"#161a1f","headerLinkHoverBGColor":"#161a1f","headerBadgeColor":"#161a1f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5eff5932-0a1d-4328-a556-09ddc3c1ce6f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWRmMDEzOC02NGQyLTRjYmMtOTBmYi04Y2I4NDZlNDE5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVlZmY1OTMyLTBhMWQtNDMyOC1hNTU2LTA5ZGRjM2MxY2U2ZiI6WyJyZWFkIl19LCJleHAiOjE2ODU1NzEyOTQsIm5iZiI6MTY4NTU3MDY5NH0.U4IcfmauTCYfbO60Am2SfYg6ThcYROs3e5KMuAd2Yfs&client=3adf0138-64d2-4cbc-90fb-8cb846e4198c&mode=fit","logoId":"5eff5932-0a1d-4328-a556-09ddc3c1ce6f","isLogoAvailable":true,"helpCenterTitle":"Welcome to PreVeil's Support Desk","sharedPortalName":"PreVeil Support Desk","userInitialAnnouncementMessageWiki":"4/20/2023 New Articles <a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/2/article/2713190602?src=1076387922\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Recovery Group Not Set</a> <a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/2/article/2784460926?src=1442451573\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Error deleting approval group</a> <a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/2/article/2784460984?src=1397687296\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Unable to activate account</a> <a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/2/article/2461892667?src=2026638579\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Comparison of PreVeill Express and full PreVeil</a>\nHave you set up an account recovery method? It is important because PreVeil Support cannot recover your account because we do not store your private key. Learn more about <a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/2/topic/8f98fc60-7fcc-4d37-a89a-ca8cb14a2844\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account recovery</a>.\nPreVeil Express passwords are permanent and cannot be reset. For assistance in account deletion, please see <a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/2/article/1932460050?src=-1706480566\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How do I delete my account?</a>\nFor questions on compliance and cybersecurity regulation, please contact <a href=\"mailto:compliance@preveil.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">compliance@preveil.com</a>.\nFor product feedback, suggestions, and improvements, please contact <a href=\"mailto:feedback@preveil.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">feedback@preveil.com</a>.\n5/9/2023 Build 4.19.0 has been released web only. Go to <a href=\"https://www.preveil.com/download\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PreVeil Download Page</a> to download.\n3/24/2023 Build 4.18.2 has been released web only.\n3/8/2023 Build 4.18.0 has been released web only.\n2/2/2023 Build 4.17.0 has been released web only.\n12/14/2022 Build 4.16.0 has been released web only.\n11/14/2022 Build 4.15.1 has been released web only.\n11/8/2022 Build 4.15.0 has been released web only.\n10/14/2022 Build 4.14.1 has been released web only.\n9/22/2022 Build 4.13.0 has been released web only.","translations":{"en-US":{"helpCenterTitle":"Welcome to PreVeil's Support Desk","sharedPortalName":"PreVeil Support Desk","announcementMessage":"4/20/2023\nNew Articles\n[Recovery Group Not Set|https://preveil.atlassian.net/servicedesk/customer/portal/2/article/2713190602?src=1076387922]\n[Error deleting approval group|https://preveil.atlassian.net/servicedesk/customer/portal/2/article/2784460926?src=1442451573]\n[Unable to activate account|https://preveil.atlassian.net/servicedesk/customer/portal/2/article/2784460984?src=1397687296]\n[Comparison of PreVeill Express and full PreVeil|https://preveil.atlassian.net/servicedesk/customer/portal/2/article/2461892667?src=2026638579]\n\nHave you set up an account recovery method? It is important because PreVeil Support cannot recover your account because we do not store your private key. Learn more about [account recovery|https://preveil.atlassian.net/servicedesk/customer/portal/2/topic/8f98fc60-7fcc-4d37-a89a-ca8cb14a2844].\n\nPreVeil Express passwords are permanent and cannot be reset. For assistance in account deletion, please see [How do I delete my account?|https://preveil.atlassian.net/servicedesk/customer/portal/2/article/1932460050?src=-1706480566]\n\nFor questions on compliance and cybersecurity regulation, please contact [compliance@preveil.com|mailto:compliance@preveil.com].\n\nFor product feedback, suggestions, and improvements, please contact [feedback@preveil.com|mailto:feedback@preveil.com].\n\n5/9/2023\nBuild 4.19.0 has been released web only. Go to [PreVeil Download Page|https://www.preveil.com/download] to download.\n\n3/24/2023\nBuild 4.18.2 has been released web only.\n\n3/8/2023\nBuild 4.18.0 has been released web only.\n\n2/2/2023\nBuild 4.17.0 has been released web only.\n\n12/14/2022\nBuild 4.16.0 has been released web only.\n\n11/14/2022\nBuild 4.15.1 has been released web only.\n\n11/8/2022\nBuild 4.15.0 has been released web only.\n\n10/14/2022\nBuild 4.14.1 has been released web only.\n\n9/22/2022\nBuild 4.13.0 has been released web only.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#233058","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6202a8d0-ee3d-4e29-ba24-d5d009948cb3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWRmMDEzOC02NGQyLTRjYmMtOTBmYi04Y2I4NDZlNDE5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYyMDJhOGQwLWVlM2QtNGUyOS1iYTI0LWQ1ZDAwOTk0OGNiMyI6WyJyZWFkIl19LCJleHAiOjE2ODU1NzEyOTQsIm5iZiI6MTY4NTU3MDY5NH0.BvdQCNM-DOz6feRDhy9gcdKpuwgpiiImofD1r_7UNkQ&client=3adf0138-64d2-4cbc-90fb-8cb846e4198c&height=300&mode=fit","bannerMediaApiFileId":"6202a8d0-ee3d-4e29-ba24-d5d009948cb3","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"esd","projectId":10047,"serviceDeskId":2,"name":"PreVeil Support Desk","description":"Welcome! You can search for an answer, browse our support articles, or raise a support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"10059","name":"Sales/Product questions","descriptionHtml":"","callToAction":"Sales/Product questions","introHtml":"Choose this if you have questions about pricing, general product questions, or would like a follow-up from the Sales team.","icon":10314,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[2],"key":""},{"id":"10061","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"Let us know your idea for a new feature or improvement.","icon":10322,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[2],"key":""},{"id":"10058","name":"Technical support","descriptionHtml":"Please provide a full description of the issue.\nScreen captures and video is appreciated.\nTips for media Windows users may use the <a href=\"https://support.microsoft.com/en-AU/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Snipping Tool to capture a screenshot</a>. Microsoft Office users may use <a href=\"https://support.microsoft.com/en-us/office/record-your-screen-in-powerpoint-0b4c3f65-534c-4cf1-9c59-402b6e9d79d0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Microsoft PowerPoint to record a video</a>. Mac users may use <a href=\"https://support.apple.com/guide/mac-help/take-a-screenshot-mh26782/mac\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Screenshot for both screen capture and video</a>.\nA PreVeil Support technician will respond to you by automated email. Please periodically check your inbox and ensure email from jira@preveil.atlassian.net is allowed by your email system.\nFor live assistance please be prepared to join a Zoom meeting.","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10321,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[2],"key":""},{"id":"10060","name":"Report a bug","descriptionHtml":"Please include logs and a screenshot or two, if you are able.","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10303,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[10058,10061,10059]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"99637f64-eb7c-35e3-b7c8-4fddfc606d68","appLinkName":"System Confluence","spaceKey":"ESD","spaceName":"External service desk","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true},"sharedPortal":{"name":"PreVeil Support Desk","description":"Welcome to the help center - we're here to help! 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