{"xsrfToken":"5426aa5809b851017d8b9e5f0423f9b7083103b8_lout","branding":{"id":"2","key":"esd","name":"PreVeil Support Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#2d353f","headerLinkColor":"#ffffff","headerLinkHoverColor":"#161a1f","headerLinkHoverBGColor":"#161a1f","headerBadgeColor":"#161a1f"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to PreVeil's Support Desk","sharedPortalName":"PreVeil Support Desk","userInitialAnnouncementMessageWiki":"<p><a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/2/create/10058\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CLICK HERE TO ENTER A SUPPORT REQUEST</a></p>\n<p>Important</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Have you set up an account recovery method? PreVeil Support cannot recover your account because we do not store your private key. <a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/2/topic/8f98fc60-7fcc-4d37-a89a-ca8cb14a2844\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Learn More</a>.</li>\n <li>Starting July 2, 2024, PreVeil Express users may log in and reset their passwords. <a href=\"https://preveil.atlassian.net/servicedesk/customer/kb/view/3413278721\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for more information. </a></li>\n <li>Starting June 18, 2024, PreVeil Express users may create a recovery code file. We highly advise creating a recovery file. <a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/2/article/3379265537\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for a PreVeil Express Account Recovery Guide</a>.</li>\n <li>Individual (non-org) Express users may delete their account by navigating to Settings > Profile and finding a Delete Account button.</li>\n</ul>\n<p>Latest Build</p>\n<ul class=\"alternate\" type=\"square\">\n <li>07/10/2024: Build 5.2.3 has been released web only. This build addresses a file sync conflict file issue. <a href=\"https://www.preveil.com/download\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Download here</a>.</li>\n <li><a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/2/article/3074654239\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for a guide on how to upgrade to the latest version on Windows </a></li>\n <li>Please note that the automatic and Key Menu updaters for the desktop build are not operational at this time and the only way to update is by running the latest installer.</li>\n</ul>\n<p>Contact</p>\n<ul class=\"alternate\" type=\"square\">\n <li>For compliance questions, email <a href=\"mailto:compliance@preveil.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">compliance@preveil.com</a>.</li>\n <li>For product feedback, email <a href=\"mailto:feedback@preveil.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">feedback@preveil.com</a>.</li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Welcome to PreVeil's Support Desk","sharedPortalName":"PreVeil Support Desk","announcementMessage":"[CLICK HERE TO ENTER A SUPPORT REQUEST|https://preveil.atlassian.net/servicedesk/customer/portal/2/create/10058]\n\nImportant\n\n- Have you set up an account recovery method? PreVeil Support cannot recover your account because we do not store your private key. [Learn More|https://preveil.atlassian.net/servicedesk/customer/portal/2/topic/8f98fc60-7fcc-4d37-a89a-ca8cb14a2844].\n- Starting July 2, 2024, PreVeil Express users may log in and reset their passwords. [Click here for more information. | https://preveil.atlassian.net/servicedesk/customer/kb/view/3413278721]\n- Starting June 18, 2024, PreVeil Express users may create a recovery code file. We highly advise creating a recovery file. [Click here for a PreVeil Express Account Recovery Guide|https://preveil.atlassian.net/servicedesk/customer/portal/2/article/3379265537].\n- Individual (non-org) Express users may delete their account by navigating to Settings > Profile and finding a Delete Account button.\n\nLatest Build\n- 07/10/2024: Build 5.2.3 has been released web only. This build addresses a file sync conflict file issue. [Download here|https://www.preveil.com/download].\n- [Click here for a guide on how to upgrade to the latest version on Windows | https://preveil.atlassian.net/servicedesk/customer/portal/2/article/3074654239]\n- Please note that the automatic and Key Menu updaters for the desktop build are not operational at this time and the only way to update is by running the latest installer.\n\nContact\n- For compliance questions, email [compliance@preveil.com|mailto:compliance@preveil.com].\n- For product feedback, email [feedback@preveil.com|mailto:feedback@preveil.com].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#233058","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/aef28eee-939b-4414-93aa-be55fbebf03e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWRmMDEzOC02NGQyLTRjYmMtOTBmYi04Y2I4NDZlNDE5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFlZjI4ZWVlLTkzOWItNDQxNC05M2FhLWJlNTVmYmViZjAzZSI6WyJyZWFkIl19LCJleHAiOjE3MjIwNjg5MzIsIm5iZiI6MTcyMjA2ODMzMn0.vxe8-gsNsBMekgbr6VPIftU8fcCTPj6CRJnTudvaSqc&client=3adf0138-64d2-4cbc-90fb-8cb846e4198c&height=300&mode=fit","bannerMediaApiFileId":"aef28eee-939b-4414-93aa-be55fbebf03e","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"esd","projectId":10047,"serviceDeskId":2,"name":"PreVeil Support Desk","description":"<p>Welcome! You can search for an answer, browse our support articles, or raise a support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"10189","name":"Mass Data Upload","descriptionHtml":"","callToAction":"Mass Data Upload","introHtml":"","icon":10310,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10310","groups":[2],"key":""},{"id":"10059","name":"Sales/Product questions","descriptionHtml":"","callToAction":"Sales/Product questions","introHtml":"<p>Choose this if you have questions about pricing, general product questions, or would like a follow-up from the Sales team.</p>\n<p>To contact the sales team directly please email sales@preveil.com.</p>","icon":10314,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[2],"key":""},{"id":"10061","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"<p>Let us know your idea for a new feature or improvement.</p>\n<p>To contact the product manager directly please email feedback@preveil.com.</p>","icon":10322,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[2],"key":""},{"id":"10058","name":"Technical support","descriptionHtml":"<p>Please provide a full description of the issue.</p>\n<p>Screen captures and video are appreciated.</p>\n<p>Tips for media<br> Windows users may use the <a href=\"https://support.microsoft.com/en-AU/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Snipping Tool to capture a screenshot</a>.<br> Microsoft Office users may use <a href=\"https://support.microsoft.com/en-us/office/record-your-screen-in-powerpoint-0b4c3f65-534c-4cf1-9c59-402b6e9d79d0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Microsoft PowerPoint to record a video</a>.<br> Mac users may use <a href=\"https://support.apple.com/guide/mac-help/take-a-screenshot-mh26782/mac\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Screenshot for both screen capture and video</a>.</p>\n<p>Please attach <a href=\"https://preveil.atlassian.net/servicedesk/customer/kb/view/3029827661\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Key Menu logs </a> to ticket.</p>\n<p>A PreVeil Support technician will respond by automated email. Please periodically check your inbox and ensure email from jira@preveil.atlassian.net is allowed by your email system.</p>\n<p>For live assistance please prepare to join a Zoom meeting.</p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10321,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[2],"key":""},{"id":"10188","name":"Customer Offboarding","descriptionHtml":"","callToAction":"Customer Offboarding","introHtml":"","icon":10304,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[],"key":""},{"id":"10165","name":"Customer Onboarding","descriptionHtml":"","callToAction":"Customer Onboarding","introHtml":"","icon":10306,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[],"key":""},{"id":"10187","name":"Email Gateway","descriptionHtml":"","callToAction":"Email Gateway","introHtml":"","icon":10512,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10512","groups":[],"key":""},{"id":"10192","name":"Internal Support","descriptionHtml":"","callToAction":"Internal Support","introHtml":"<p>A ticket type for internal PreVeil staff reporting technical issues</p>","icon":10589,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10589","groups":[],"key":""},{"id":"10060","name":"Report a bug","descriptionHtml":"<p>Please include logs and a screenshot or two, if you are able.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10303,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[],"key":""},{"id":"10190","name":"SIEM Connector","descriptionHtml":"","callToAction":"SIEM Connector","introHtml":"","icon":10584,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10584","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[10058,10061,10059,10189]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"99637f64-eb7c-35e3-b7c8-4fddfc606d68","appLinkName":"System Confluence","appLinkUrl":"https://preveil.atlassian.net/wiki","spaceKey":"ESD","spaceName":"External service desk","spaceUrl":"https://preveil.atlassian.net/wiki/spaces/ESD","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":2,"kbLinkDomainURLs":["https://preveil.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWRmMDEzOC02NGQyLTRjYmMtOTBmYi04Y2I4NDZlNDE5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjIwNjk1MzIsIm5iZiI6MTcyMjA2ODMzMn0.REmq6YNGNQOc4baG04f-_IxP2dHCIXsL56gT_dNRvgE","targetCollection":"upload-project-10047","endpointUrl":"https://api.media.atlassian.com","clientId":"3adf0138-64d2-4cbc-90fb-8cb846e4198c","tokenDurationInMins":20}},"kbPage":{"id":439812241,"title":"Minimum System Requirements & Supported Operating Systems and Browsers","url":"https://preveil.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/439812241","space":{"key":"ESD","name":"PreVeil knowledge base","id":301367399},"serviceDeskIds":[2],"appLinkId":"99637f64-eb7c-35e3-b7c8-4fddfc606d68","idInString":"439812241","projects":[{"projectId":10047,"serviceDeskId":2,"portalId":2}]}}