Jira Service Management

{"xsrfToken":"c5230df9-c530-4157-bb8b-991a59d99be6_898b4a09dd5720d90c4abbada5fa55b62decaa35_lout","branding":{"id":"2","key":"esd","name":"PreVeil Support Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#2d353f","headerLinkColor":"#ffffff","headerLinkHoverColor":"#161a1f","headerLinkHoverBGColor":"#161a1f","headerBadgeColor":"#161a1f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5eff5932-0a1d-4328-a556-09ddc3c1ce6f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWRmMDEzOC02NGQyLTRjYmMtOTBmYi04Y2I4NDZlNDE5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVlZmY1OTMyLTBhMWQtNDMyOC1hNTU2LTA5ZGRjM2MxY2U2ZiI6WyJyZWFkIl19LCJleHAiOjE2NzQ4MzQ2NDQsIm5iZiI6MTY3NDgzNDA0NH0.8guhD51mvZ7vUHcM7lSDpNEUp_wZUTAzDcS1hTk3EFE&client=3adf0138-64d2-4cbc-90fb-8cb846e4198c&mode=fit","logoId":"5eff5932-0a1d-4328-a556-09ddc3c1ce6f","isLogoAvailable":true,"helpCenterTitle":"Welcome to PreVeil's Support Desk","sharedPortalName":"PreVeil Support Desk","userInitialAnnouncementMessageWiki":"Have you set up an account recovery method? It is important because PreVeil Support cannot recover your account because we do not store your private key. Learn more about <a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/2/topic/8f98fc60-7fcc-4d37-a89a-ca8cb14a2844\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account recovery</a>.\nFor questions on compliance and cybersecurity regulation please contact <a href=\"mailto:compliance@preveil.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">compliance@preveil.com</a>.\n12/14/2022 Build 4.16.0 has been released web only. Go to <a href=\"https://www.preveil.com/download\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PreVeil Download Page</a> to download.\n11/14/2022 Build 4.15.1 has been released web only. Go to <a href=\"https://www.preveil.com/download\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PreVeil Download Page</a> to download.\n11/08/2022 Build 4.15.0 has been released web only. Go to <a href=\"https://www.preveil.com/download\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PreVeil Download Page</a> to download.\n10/14/2022 Build 4.14.1 has been released web only. Go to <a href=\"https://www.preveil.com/download\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PreVeil Download Page</a> to download.\n9/22/2022 Build 4.13.0 has been released web only. Go to <a href=\"https://www.preveil.com/download\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PreVeil Download Page</a> to download.\n8/31/2022 Build 4.12.0 has been released web only. Go to <a href=\"https://www.preveil.com/download\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PreVeil Download Page</a> to download.\n08/19/2022 Build 4.11.0 has been released web only. Go to <a href=\"https://www.preveil.com/download\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PreVeil Download Page</a> to download.","translations":{"en-US":{"helpCenterTitle":"Welcome to PreVeil's Support Desk","sharedPortalName":"PreVeil Support Desk","announcementMessage":"Have you set up an account recovery method? It is important because PreVeil Support cannot recover your account because we do not store your private key. Learn more about [account recovery|https://preveil.atlassian.net/servicedesk/customer/portal/2/topic/8f98fc60-7fcc-4d37-a89a-ca8cb14a2844].\n\nFor questions on compliance and cybersecurity regulation please contact [compliance@preveil.com|mailto:compliance@preveil.com].\n\n12/14/2022\nBuild 4.16.0 has been released web only. Go to [PreVeil Download Page|https://www.preveil.com/download] to download.\n\n11/14/2022\nBuild 4.15.1 has been released web only. Go to [PreVeil Download Page|https://www.preveil.com/download] to download.\n\n11/08/2022\nBuild 4.15.0 has been released web only. Go to [PreVeil Download Page|https://www.preveil.com/download] to download.\n\n10/14/2022\nBuild 4.14.1 has been released web only. Go to [PreVeil Download Page|https://www.preveil.com/download] to download.\n\n9/22/2022\nBuild 4.13.0 has been released web only. Go to [PreVeil Download Page|https://www.preveil.com/download] to download.\n\n8/31/2022\nBuild 4.12.0 has been released web only. Go to [PreVeil Download Page|https://www.preveil.com/download] to download.\n\n08/19/2022\nBuild 4.11.0 has been released web only. 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Microsoft Office users may use <a href=\"https://support.microsoft.com/en-us/office/record-your-screen-in-powerpoint-0b4c3f65-534c-4cf1-9c59-402b6e9d79d0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Microsoft PowerPoint to record a video</a>. Mac users may use <a href=\"https://support.apple.com/guide/mac-help/take-a-screenshot-mh26782/mac\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Screenshot for both screen capture and video</a>.\nA PreVeil Support technician will respond to you by automated email. Please periodically check your inbox and ensure email from jira@preveil.atlassian.net is allowed by your email system.\nFor live assistance please be prepared to join a Zoom meeting.","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? 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Please periodically check your inbox and ensure email from jira@preveil.atlassian.net is allowed by your email system.\n\nFor live assistance please be prepared to join a Zoom meeting.","callToAction":"Technical support","intro":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","instructions":"Please provide a full description of the issue.\n\nScreen captures and video is appreciated.\n\nTips for media \nWindows users may use the <a href=\"https://support.microsoft.com/en-AU/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b\" class=\"external-link\" rel=\"nofollow noreferrer\">Snipping Tool to capture a screenshot</a>. \nMicrosoft Office users may use <a href=\"https://support.microsoft.com/en-us/office/record-your-screen-in-powerpoint-0b4c3f65-534c-4cf1-9c59-402b6e9d79d0\" class=\"external-link\" rel=\"nofollow noreferrer\">Microsoft PowerPoint to record a video</a>. \nMac users may use <a href=\"https://support.apple.com/guide/mac-help/take-a-screenshot-mh26782/mac\" class=\"external-link\" rel=\"nofollow noreferrer\">Screenshot for both screen capture and video</a>.\n\nA PreVeil Support technician will respond to you by automated email. 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