Jira Service Management

{"xsrfToken":"71a0521d2fb87c58e50ab4c7a27ba85ba0ed8a1d_lout","branding":{"id":"2","key":"esd","name":"PreVeil Support Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#2d353f","headerLinkColor":"#ffffff","headerLinkHoverColor":"#161a1f","headerLinkHoverBGColor":"#161a1f","headerBadgeColor":"#161a1f"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to PreVeil's Support Desk","sharedPortalName":"PreVeil Support Desk","userInitialAnnouncementMessageWiki":"<a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/2/create/10058\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CLICK HERE TO ENTER A SUPPORT REQUEST</a>\nHave you set up an account recovery method? PreVeil Support cannot recover your account because we do not store your private key. <a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/2/topic/8f98fc60-7fcc-4d37-a89a-ca8cb14a2844\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Learn More</a>.\nPreVeil Express passwords are permanent and cannot be reset. <a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/2/article/1932460050?src=-1706480566\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Learn how to delete your account here</a>\nFor compliance questions, email <a href=\"mailto:compliance@preveil.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">compliance@preveil.com</a>.\nFor product feedback, email <a href=\"mailto:feedback@preveil.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">feedback@preveil.com</a>.\n11/22/2023: Build 4.23.3 for Windows systems has been removed from the download page owing to reports of stopped IMAP and SMTP service from members of an email gateway organization. The Windows build is replaced with 4.23.2. An investigation is ongoing.\n11/7/2023: Build 4.23.3 has been released web only. <a href=\"https://www.preveil.com/download\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Download Here</a>. It includes support for single certificate S/MIME for email gateway.\n10/12/2023: Build 4.23.2 has been released web only.\n10/9/2023 Build 4.23.0 has been released web only.\n8/14/2023 Build 4.22.0 has been released web only for Mac.\n8/10/2023 Build 4.21.0 has been released web only.\n7/12/2023 Build 4.21.0 has been released web only.\n6/30/2023 Build 4.20.2 has been released web only.\n6/6/2023 Build 4.20.0 has been released web only.\n5/9/2023 Build 4.19.0 has been web released. It has also been added to the automated updater service.","translations":{"en-US":{"helpCenterTitle":"Welcome to PreVeil's Support Desk","sharedPortalName":"PreVeil Support Desk","announcementMessage":"[CLICK HERE TO ENTER A SUPPORT REQUEST|https://preveil.atlassian.net/servicedesk/customer/portal/2/create/10058]\n\nHave you set up an account recovery method? PreVeil Support cannot recover your account because we do not store your private key. [Learn More|https://preveil.atlassian.net/servicedesk/customer/portal/2/topic/8f98fc60-7fcc-4d37-a89a-ca8cb14a2844].\n\nPreVeil Express passwords are permanent and cannot be reset. [Learn how to delete your account here|https://preveil.atlassian.net/servicedesk/customer/portal/2/article/1932460050?src=-1706480566]\n\nFor compliance questions, email [compliance@preveil.com|mailto:compliance@preveil.com].\n\nFor product feedback, email [feedback@preveil.com|mailto:feedback@preveil.com].\n\n11/22/2023: Build 4.23.3 for Windows systems has been removed from the download page owing to reports of stopped IMAP and SMTP service from members of an email gateway organization. The Windows build is replaced with 4.23.2. An investigation is ongoing.\n\n11/7/2023: Build 4.23.3 has been released web only. [Download Here|https://www.preveil.com/download]. 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It has also been added to the automated updater service.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#233058","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/aef28eee-939b-4414-93aa-be55fbebf03e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWRmMDEzOC02NGQyLTRjYmMtOTBmYi04Y2I4NDZlNDE5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFlZjI4ZWVlLTkzOWItNDQxNC05M2FhLWJlNTVmYmViZjAzZSI6WyJyZWFkIl19LCJleHAiOjE3MDExODI3NTIsIm5iZiI6MTcwMTE4MjE1Mn0.PzAqy3uNMU56cDhCQMQarPYq0tnS57dAbJ6pJXGy5qs&client=3adf0138-64d2-4cbc-90fb-8cb846e4198c&height=300&mode=fit","bannerMediaApiFileId":"aef28eee-939b-4414-93aa-be55fbebf03e","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"esd","projectId":10047,"serviceDeskId":2,"name":"PreVeil Support Desk","description":"Welcome! You can search for an answer, browse our support articles, or raise a support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"10165","name":"Customer Onboarding","descriptionHtml":"","callToAction":"Customer Onboarding","introHtml":"","icon":10306,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[2],"key":""},{"id":"10059","name":"Sales/Product questions","descriptionHtml":"","callToAction":"Sales/Product questions","introHtml":"Choose this if you have questions about pricing, general product questions, or would like a follow-up from the Sales team.","icon":10314,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[2],"key":""},{"id":"10061","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"Let us know your idea for a new feature or improvement.","icon":10322,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[2],"key":""},{"id":"10058","name":"Technical support","descriptionHtml":"Please provide a full description of the issue.\nScreen captures and video is appreciated.\nTips for media Windows users may use the <a href=\"https://support.microsoft.com/en-AU/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Snipping Tool to capture a screenshot</a>. Microsoft Office users may use <a href=\"https://support.microsoft.com/en-us/office/record-your-screen-in-powerpoint-0b4c3f65-534c-4cf1-9c59-402b6e9d79d0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Microsoft PowerPoint to record a video</a>. Mac users may use <a href=\"https://support.apple.com/guide/mac-help/take-a-screenshot-mh26782/mac\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Screenshot for both screen capture and video</a>.\nA PreVeil Support technician will respond to you by automated email. Please periodically check your inbox and ensure email from jira@preveil.atlassian.net is allowed by your email system.\nFor live assistance please be prepared to join a Zoom meeting.","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10321,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[2],"key":""},{"id":"10060","name":"Report a bug","descriptionHtml":"Please include logs and a screenshot or two, if you are able.","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10303,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[10058,10061,10059,10165]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"99637f64-eb7c-35e3-b7c8-4fddfc606d68","appLinkName":"System Confluence","appLinkUrl":"https://preveil.atlassian.net/wiki","spaceKey":"ESD","spaceName":"External service desk","spaceUrl":"https://preveil.atlassian.net/wiki/spaces/ESD","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":2,"kbLinkDomainURLs":["https://preveil.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWRmMDEzOC02NGQyLTRjYmMtOTBmYi04Y2I4NDZlNDE5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDExODMzNTIsIm5iZiI6MTcwMTE4MjE1Mn0.uhYO84wTKj-YRrsroF6m3vSTNc9Ctc0us-aBIS3ZJws","targetCollection":"upload-project-10047","endpointUrl":"https://api.media.atlassian.com","clientId":"3adf0138-64d2-4cbc-90fb-8cb846e4198c","tokenDurationInMins":20}},"reqCreate":{"id":10058,"projectId":10047,"form":{"name":"Technical support","descriptionHtml":"Please provide a full description of the issue.\n\nScreen captures and video is appreciated.\n\nTips for media \nWindows users may use the <a href=\"https://support.microsoft.com/en-AU/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b\" class=\"external-link\" rel=\"nofollow noreferrer\">Snipping Tool to capture a screenshot</a>. \nMicrosoft Office users may use <a href=\"https://support.microsoft.com/en-us/office/record-your-screen-in-powerpoint-0b4c3f65-534c-4cf1-9c59-402b6e9d79d0\" class=\"external-link\" rel=\"nofollow noreferrer\">Microsoft PowerPoint to record a video</a>. \nMac users may use <a href=\"https://support.apple.com/guide/mac-help/take-a-screenshot-mh26782/mac\" class=\"external-link\" rel=\"nofollow noreferrer\">Screenshot for both screen capture and video</a>.\n\nA PreVeil Support technician will respond to you by automated email. Please periodically check your inbox and ensure email from jira@preveil.atlassian.net is allowed by your email system.\n\nFor live assistance please be prepared to join a Zoom meeting.","callToAction":"Technical support","intro":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","instructions":"Please provide a full description of the issue.\n\nScreen captures and video is appreciated.\n\nTips for media \nWindows users may use the <a href=\"https://support.microsoft.com/en-AU/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b\" class=\"external-link\" rel=\"nofollow noreferrer\">Snipping Tool to capture a screenshot</a>. \nMicrosoft Office users may use <a href=\"https://support.microsoft.com/en-us/office/record-your-screen-in-powerpoint-0b4c3f65-534c-4cf1-9c59-402b6e9d79d0\" class=\"external-link\" rel=\"nofollow noreferrer\">Microsoft PowerPoint to record a video</a>. \nMac users may use <a href=\"https://support.apple.com/guide/mac-help/take-a-screenshot-mh26782/mac\" class=\"external-link\" rel=\"nofollow noreferrer\">Screenshot for both screen capture and video</a>.\n\nA PreVeil Support technician will respond to you by automated email. Please periodically check your inbox and ensure email from jira@preveil.atlassian.net is allowed by your email system.\n\nFor live assistance please be prepared to join a Zoom meeting.","icon":10321,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","fieldId":"customfield_10177","fieldConfigId":"10328","label":"Product Version","description":"Please choose the product version from the drop-down menu. 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In addition, screen captures, and recordings are welcome.","descriptionHtml":"Please upload your Key Menu diagnostic logs. In addition, screen captures, and recordings are welcome.","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","fieldId":"customfield_10152","fieldConfigId":"10300","label":"Timestamp","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultObject":1701164151000,"presetValues":[],"defaultObjectAsJson":"\"Nov 28, 2023 9:35:51 AM\""},{"fieldType":"select","fieldId":"customfield_10169","fieldConfigId":"10320","label":"Severity","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10216","label":"Low","selected":false,"children":[]},{"value":"10217","label":"Medium","selected":false,"children":[]},{"value":"10218","label":"High","selected":false,"children":[]},{"value":"10219","label":"Critical","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"date","fieldId":"customfield_10151","fieldConfigId":"10299","label":"Next Update to 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