{"xsrfToken":"43a4acc3db384e1299a3ad8851400eae4ba7b01f_lout","branding":{"id":"2","key":"esd","name":"PreVeil Support Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#2d353f","headerLinkColor":"#ffffff","headerLinkHoverColor":"#161a1f","headerLinkHoverBGColor":"#161a1f","headerBadgeColor":"#161a1f"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to PreVeil's Support Desk","sharedPortalName":"PreVeil Support Desk","userInitialAnnouncementMessageWiki":"<p><a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/2/create/10058\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CLICK HERE TO ENTER A SUPPORT REQUEST</a></p>\n<p>Important</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Have you set up an account recovery method? PreVeil Support cannot recover your account because we do not store your private key. <a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/2/topic/8f98fc60-7fcc-4d37-a89a-ca8cb14a2844\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Learn More</a>.</li>\n <li>PreVeil Express passwords are permanent and cannot be reset. <a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/2/article/1932460050?src=-1706480566\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Learn how to delete your account Here</a>.</li>\n <li>If you are on the 4.23.2 or 4.23.3 builds of PreVeil, we advise you to upgrade to the 4.25.0 build, as there is an issue with the Mail and Drive services in those earlier builds. To determine what version of PreVeil you're on, <a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/2/article/2231631873\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">please click Here</a>.</li>\n</ul>\n<p>Latest Build</p>\n<ul class=\"alternate\" type=\"square\">\n <li>03/28/2024: Build 4.27.2 has been released web only. <a href=\"https://www.preveil.com/download\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Download Here</a>.</li>\n <li>03/07/2024: Build 4.27.1 has been released web only.</li>\n <li>02/29/2024: The Windows 4.27.0 build has been pulled from the website and replaced with 4.26.0 while we investigate a file download issue.</li>\n <li>02/22/2024: Build 4.27.0 has been released web only.</li>\n</ul>\n<p>Contact</p>\n<ul class=\"alternate\" type=\"square\">\n <li>For compliance questions, email <a href=\"mailto:compliance@preveil.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">compliance@preveil.com</a>.</li>\n <li>For product feedback, email <a href=\"mailto:feedback@preveil.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">feedback@preveil.com</a>.</li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Welcome to PreVeil's Support Desk","sharedPortalName":"PreVeil Support Desk","announcementMessage":"[CLICK HERE TO ENTER A SUPPORT REQUEST|https://preveil.atlassian.net/servicedesk/customer/portal/2/create/10058]\n\nImportant\n\n- Have you set up an account recovery method? PreVeil Support cannot recover your account because we do not store your private key. [Learn More|https://preveil.atlassian.net/servicedesk/customer/portal/2/topic/8f98fc60-7fcc-4d37-a89a-ca8cb14a2844].\n- PreVeil Express passwords are permanent and cannot be reset. [Learn how to delete your account Here|https://preveil.atlassian.net/servicedesk/customer/portal/2/article/1932460050?src=-1706480566].\n- If you are on the 4.23.2 or 4.23.3 builds of PreVeil, we advise you to upgrade to the 4.25.0 build, as there is an issue with the Mail and Drive services in those earlier builds. To determine what version of PreVeil you're on, [please click Here|https://preveil.atlassian.net/servicedesk/customer/portal/2/article/2231631873].\n\nLatest Build\n- 03/28/2024: Build 4.27.2 has been released web only. [Download Here|https://www.preveil.com/download].\n- 03/07/2024: Build 4.27.1 has been released web only.\n- 02/29/2024: The Windows 4.27.0 build has been pulled from the website and replaced with 4.26.0 while we investigate a file download issue.\n- 02/22/2024: Build 4.27.0 has been released web only.\n\n\n\n\n\n\nContact\n- For compliance questions, email [compliance@preveil.com|mailto:compliance@preveil.com].\n- For product feedback, email [feedback@preveil.com|mailto:feedback@preveil.com].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#233058","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/aef28eee-939b-4414-93aa-be55fbebf03e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWRmMDEzOC02NGQyLTRjYmMtOTBmYi04Y2I4NDZlNDE5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFlZjI4ZWVlLTkzOWItNDQxNC05M2FhLWJlNTVmYmViZjAzZSI6WyJyZWFkIl19LCJleHAiOjE3MTE2OTgzMzQsIm5iZiI6MTcxMTY5NzczNH0.DX08TeCAlKRcpphTwN51tmkDBllOQ8EYT01utM1iHMA&client=3adf0138-64d2-4cbc-90fb-8cb846e4198c&height=300&mode=fit","bannerMediaApiFileId":"aef28eee-939b-4414-93aa-be55fbebf03e","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"esd","projectId":10047,"serviceDeskId":2,"name":"PreVeil Support Desk","description":"<p>Welcome! You can search for an answer, browse our support articles, or raise a support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"10189","name":"Mass Data Upload","descriptionHtml":"","callToAction":"Mass Data Upload","introHtml":"","icon":10310,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10310","groups":[2],"key":""},{"id":"10059","name":"Sales/Product questions","descriptionHtml":"","callToAction":"Sales/Product questions","introHtml":"<p>Choose this if you have questions about pricing, general product questions, or would like a follow-up from the Sales team.</p>\n<p>To contact the sales team directly please email sales@preveil.com.</p>","icon":10314,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[2],"key":""},{"id":"10061","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"<p>Let us know your idea for a new feature or improvement.</p>\n<p>To contact the product manager directly please email feedback@preveil.com.</p>","icon":10322,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[2],"key":""},{"id":"10058","name":"Technical support","descriptionHtml":"<p>Please provide a full description of the issue.</p>\n<p>Screen captures and video are appreciated.</p>\n<p>Tips for media<br> Windows users may use the <a href=\"https://support.microsoft.com/en-AU/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Snipping Tool to capture a screenshot</a>.<br> Microsoft Office users may use <a href=\"https://support.microsoft.com/en-us/office/record-your-screen-in-powerpoint-0b4c3f65-534c-4cf1-9c59-402b6e9d79d0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Microsoft PowerPoint to record a video</a>.<br> Mac users may use <a href=\"https://support.apple.com/guide/mac-help/take-a-screenshot-mh26782/mac\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Screenshot for both screen capture and video</a>.</p>\n<p>Please attach <a href=\"https://preveil.atlassian.net/servicedesk/customer/kb/view/3029827661\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Key Menu logs </a> to ticket.</p>\n<p>A PreVeil Support technician will respond by automated email. Please periodically check your inbox and ensure email from jira@preveil.atlassian.net is allowed by your email system.</p>\n<p>For live assistance please prepare to join a Zoom meeting.</p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10321,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[2],"key":""},{"id":"10188","name":"Customer Offboarding","descriptionHtml":"","callToAction":"Customer Offboarding","introHtml":"","icon":10304,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[],"key":""},{"id":"10165","name":"Customer Onboarding","descriptionHtml":"","callToAction":"Customer Onboarding","introHtml":"","icon":10306,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[],"key":""},{"id":"10187","name":"Email Gateway","descriptionHtml":"","callToAction":"Email Gateway","introHtml":"","icon":10512,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10512","groups":[],"key":""},{"id":"10060","name":"Report a bug","descriptionHtml":"<p>Please include logs and a screenshot or two, if you are able.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10303,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[],"key":""},{"id":"10190","name":"SIEM Connector","descriptionHtml":"","callToAction":"SIEM Connector","introHtml":"","icon":10306,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[10058,10061,10059,10189]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"99637f64-eb7c-35e3-b7c8-4fddfc606d68","appLinkName":"System Confluence","appLinkUrl":"https://preveil.atlassian.net/wiki","spaceKey":"ESD","spaceName":"External service desk","spaceUrl":"https://preveil.atlassian.net/wiki/spaces/ESD","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":2,"kbLinkDomainURLs":["https://preveil.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWRmMDEzOC02NGQyLTRjYmMtOTBmYi04Y2I4NDZlNDE5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTE2OTg5MzQsIm5iZiI6MTcxMTY5NzczNH0.SphRi4aceVjPldmdZGfnVWgWuSOu958QvNYMGQe_n5k","targetCollection":"upload-project-10047","endpointUrl":"https://api.media.atlassian.com","clientId":"3adf0138-64d2-4cbc-90fb-8cb846e4198c","tokenDurationInMins":20}},"kbPage":{"id":327057467,"title":"Add a Device","url":"https://preveil.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/327057467","space":{"key":"ESD","name":"PreVeil knowledge base","id":301367399},"serviceDeskIds":[2],"appLinkId":"99637f64-eb7c-35e3-b7c8-4fddfc606d68","idInString":"327057467","projects":[{"projectId":10047,"serviceDeskId":2,"portalId":2}]}}