{"xsrfToken":"e832e66a7badd09a973140c66b4d362a242f09a2_lout","branding":{"id":"2","key":"esd","name":"PreVeil Support Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#2d353f","headerLinkColor":"#ffffff","headerLinkHoverColor":"#161a1f","headerLinkHoverBGColor":"#161a1f","headerBadgeColor":"#161a1f"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to PreVeil's Support Desk","sharedPortalName":"PreVeil Support Desk","userInitialAnnouncementMessageWiki":"<p>9/28/23 5:34 PM EST<br> Services have been restored.</p>\n<p>9/28/23 3:43 PM EST Incident Report<br> Some PreVeil services may be impacted by the AWS network outage incident on US-East-Az2. A statement by AWS may be found at <a href=\"https://health.aws.amazon.com/health/status\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Status Health</a>. We are considering alternatives to restore services as soon as possible.</p>\n<p>Have you set up an account recovery method? It is important because PreVeil Support cannot recover your account because we do not store your private key. Learn more about <a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/2/topic/8f98fc60-7fcc-4d37-a89a-ca8cb14a2844\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">account recovery</a>.</p>\n<p>PreVeil Express passwords are permanent and cannot be reset. For assistance in account deletion, please see <a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/2/article/1932460050?src=-1706480566\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How do I delete my account?</a></p>\n<p>For questions on compliance and cybersecurity regulation, please contact <a href=\"mailto:compliance@preveil.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">compliance@preveil.com</a>.</p>\n<p>For product feedback, suggestions, and improvements, please contact <a href=\"mailto:feedback@preveil.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">feedback@preveil.com</a>.</p>\n<p>8/14/2023<br> Build 4.22.0 has been released web only for Mac. Go to <a href=\"https://www.preveil.com/download\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PreVeil Download Page</a> to download.</p>\n<p>8/10/2023<br> Build 4.21.0 has been released web only.</p>\n<p>7/12/2023<br> Build 4.21.0 has been released web only.</p>\n<p>6/30/2023<br> Build 4.20.2 has been released web only.</p>\n<p>6/6/2023<br> Build 4.20.0 has been released web only.</p>\n<p>5/9/2023<br> Build 4.19.0 has been web released. It has also been added to the automated updater service.</p>\n<p>3/24/2023<br> Build 4.18.2 has been released web only.</p>\n<p>3/8/2023<br> Build 4.18.0 has been released web only.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to PreVeil's Support Desk","sharedPortalName":"PreVeil Support Desk","announcementMessage":"9/28/23 5:34 PM EST\nServices have been restored.\n\n9/28/23 3:43 PM EST Incident Report\nSome PreVeil services may be impacted by the AWS network outage incident on US-East-Az2. A statement by AWS may be found at [Status Health|https://health.aws.amazon.com/health/status]. We are considering alternatives to restore services as soon as possible.\n\nHave you set up an account recovery method? It is important because PreVeil Support cannot recover your account because we do not store your private key. Learn more about [account recovery|https://preveil.atlassian.net/servicedesk/customer/portal/2/topic/8f98fc60-7fcc-4d37-a89a-ca8cb14a2844].\n\nPreVeil Express passwords are permanent and cannot be reset. For assistance in account deletion, please see [How do I delete my account?|https://preveil.atlassian.net/servicedesk/customer/portal/2/article/1932460050?src=-1706480566]\n\nFor questions on compliance and cybersecurity regulation, please contact [compliance@preveil.com|mailto:compliance@preveil.com].\n\nFor product feedback, suggestions, and improvements, please contact [feedback@preveil.com|mailto:feedback@preveil.com].\n\n8/14/2023\nBuild 4.22.0 has been released web only for Mac. Go to [PreVeil Download Page|https://www.preveil.com/download] to download.\n\n8/10/2023\nBuild 4.21.0 has been released web only.\n\n7/12/2023\nBuild 4.21.0 has been released web only.\n\n6/30/2023\nBuild 4.20.2 has been released web only.\n\n6/6/2023\nBuild 4.20.0 has been released web only.\n\n5/9/2023\nBuild 4.19.0 has been web released. It has also been added to the automated updater service.\n\n3/24/2023\nBuild 4.18.2 has been released web only.\n\n3/8/2023\nBuild 4.18.0 has been released web only.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#233058","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/aef28eee-939b-4414-93aa-be55fbebf03e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWRmMDEzOC02NGQyLTRjYmMtOTBmYi04Y2I4NDZlNDE5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFlZjI4ZWVlLTkzOWItNDQxNC05M2FhLWJlNTVmYmViZjAzZSI6WyJyZWFkIl19LCJleHAiOjE2OTY0NDgzNzksIm5iZiI6MTY5NjQ0Nzc3OX0.gNkHGZydmTg6TKCQeM7LEBYhH5OhkeGAmPZEAg2Ic9I&client=3adf0138-64d2-4cbc-90fb-8cb846e4198c&height=300&mode=fit","bannerMediaApiFileId":"aef28eee-939b-4414-93aa-be55fbebf03e","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"esd","projectId":10047,"serviceDeskId":2,"name":"PreVeil Support Desk","description":"<p>Welcome! You can search for an answer, browse our support articles, or raise a support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"10059","name":"Sales/Product questions","descriptionHtml":"","callToAction":"Sales/Product questions","introHtml":"<p>Choose this if you have questions about pricing, general product questions, or would like a follow-up from the Sales team.</p>","icon":10314,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[2],"key":""},{"id":"10061","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"<p>Let us know your idea for a new feature or improvement.</p>","icon":10322,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[2],"key":""},{"id":"10058","name":"Technical support","descriptionHtml":"<p>Please provide a full description of the issue.</p>\n<p>Screen captures and video is appreciated.</p>\n<p>Tips for media<br> Windows users may use the <a href=\"https://support.microsoft.com/en-AU/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Snipping Tool to capture a screenshot</a>.<br> Microsoft Office users may use <a href=\"https://support.microsoft.com/en-us/office/record-your-screen-in-powerpoint-0b4c3f65-534c-4cf1-9c59-402b6e9d79d0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Microsoft PowerPoint to record a video</a>.<br> Mac users may use <a href=\"https://support.apple.com/guide/mac-help/take-a-screenshot-mh26782/mac\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Screenshot for both screen capture and video</a>.</p>\n<p>A PreVeil Support technician will respond to you by automated email. Please periodically check your inbox and ensure email from jira@preveil.atlassian.net is allowed by your email system.</p>\n<p>For live assistance please be prepared to join a Zoom meeting.</p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10321,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[2],"key":""},{"id":"10060","name":"Report a bug","descriptionHtml":"<p>Please include logs and a screenshot or two, if you are able.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10303,"iconUrl":"https://preveil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[10058,10061,10059]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"99637f64-eb7c-35e3-b7c8-4fddfc606d68","appLinkName":"System Confluence","appLinkUrl":"https://preveil.atlassian.net/wiki","spaceKey":"ESD","spaceName":"External service desk","spaceUrl":"https://preveil.atlassian.net/wiki/spaces/ESD","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":2,"kbLinkDomainURLs":["https://preveil.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true},"kbPage":{"id":2416345092,"title":"Reasons to choose PreVeil","url":"https://preveil.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/2416345092","space":{"key":"ESD","name":"PreVeil knowledge base","id":301367399},"serviceDeskIds":[2],"appLinkId":"99637f64-eb7c-35e3-b7c8-4fddfc606d68","idInString":"2416345092","projects":[{"projectId":10047,"serviceDeskId":2,"portalId":2}]}}