{"xsrfToken":"376e640c62c18b5ff348b3fdf702639173b12dc7_lout","helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to PreVeil's Support Desk","sharedPortalName":"PreVeil Support Desk","userInitialAnnouncementMessageWiki":"<p><a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/14/create/77\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CLICK HERE TO ENTER A SUPPORT REQUEST</a></p>\n<p>Important</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Have you set up an account recovery method? PreVeil Support cannot recover your account because we do not store your private key. <a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/14/topic/8f98fc60-7fcc-4d37-a89a-ca8cb14a2844\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Learn More</a>.</li>\n <li>Starting July 2, 2024, PreVeil Express users may log in and reset their passwords. <a href=\"https://preveil.atlassian.net/servicedesk/customer/kb/view/3413278721\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for more information. </a></li>\n <li>Starting June 18, 2024, PreVeil Express users may create a recovery code file. We highly advise creating a recovery file. <a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/14/article/3379265537\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for a PreVeil Express Account Recovery Guide</a>.</li>\n <li>Individual (non-org) Express users may delete their account by navigating to Settings &gt; Profile and finding a Delete Account button.</li>\n <li>A recent migration of the Knowledge Base has invalidated hyperlinks referring to the former Knowledge Base articles. While corrections are being made, the workaround is to edit the URL and replace portal/2 segment to portal/14.</li>\n</ul>\n<p>Latest Build</p>\n<ul class=\"alternate\" type=\"square\">\n <li>09/06/2024: Build 5.2.7 has been released web only. This build addresses a file sync conflict file issue. <a href=\"https://www.preveil.com/download\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Download here</a>.</li>\n <li><a href=\"https://preveil.atlassian.net/servicedesk/customer/portal/14/article/3074654239\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for a guide on how to upgrade to the latest version on Windows </a></li>\n</ul>\n<p>Contact</p>\n<ul class=\"alternate\" type=\"square\">\n <li>For compliance questions, email <a href=\"mailto:compliance@preveil.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">compliance@preveil.com</a>.</li>\n <li>For product feedback, email <a href=\"mailto:feedback@preveil.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">feedback@preveil.com</a>.</li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Welcome to PreVeil's Support Desk","sharedPortalName":"PreVeil Support Desk","announcementMessage":"[CLICK HERE TO ENTER A SUPPORT REQUEST|https://preveil.atlassian.net/servicedesk/customer/portal/14/create/77]\n\nImportant\n\n- Have you set up an account recovery method? PreVeil Support cannot recover your account because we do not store your private key. [Learn More|https://preveil.atlassian.net/servicedesk/customer/portal/14/topic/8f98fc60-7fcc-4d37-a89a-ca8cb14a2844].\n- Starting July 2, 2024, PreVeil Express users may log in and reset their passwords. [Click here for more information. | https://preveil.atlassian.net/servicedesk/customer/kb/view/3413278721]\n- Starting June 18, 2024, PreVeil Express users may create a recovery code file. We highly advise creating a recovery file. [Click here for a PreVeil Express Account Recovery Guide|https://preveil.atlassian.net/servicedesk/customer/portal/14/article/3379265537].\n- Individual (non-org) Express users may delete their account by navigating to Settings > Profile and finding a Delete Account button.\n- A recent migration of the Knowledge Base has invalidated hyperlinks referring to the former Knowledge Base articles. 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[Download here|https://www.preveil.com/download].\n- [Click here for a guide on how to upgrade to the latest version on Windows | https://preveil.atlassian.net/servicedesk/customer/portal/14/article/3074654239]\n\nContact\n- For compliance questions, email [compliance@preveil.com|mailto:compliance@preveil.com].\n- For product feedback, email [feedback@preveil.com|mailto:feedback@preveil.com].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#233058","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/aef28eee-939b-4414-93aa-be55fbebf03e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWRmMDEzOC02NGQyLTRjYmMtOTBmYi04Y2I4NDZlNDE5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFlZjI4ZWVlLTkzOWItNDQxNC05M2FhLWJlNTVmYmViZjAzZSI6WyJyZWFkIl19LCJleHAiOjE3MjU4ODE5NDYsIm5iZiI6MTcyNTg4MTM0Nn0.4Lp43_fp3mZncrsaLMjOmIlRHiM2e345iFYvOedz1Wg&client=3adf0138-64d2-4cbc-90fb-8cb846e4198c&height=300&mode=fit","bannerMediaApiFileId":"aef28eee-939b-4414-93aa-be55fbebf03e","useDefaultBanner":false,"isBannerAvailable":true},"sharedPortal":{"name":"PreVeil Support Desk","description":"<p>Welcome to the help center - we're here to help! 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