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The PreVeil Key Menu is located in your system tray, which is on the
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right-hand side of
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the Windows taskbar.
Click on the key icon to open the Key Menu.
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Click on the key icon to open the Key Menu.
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Key Menu Functionality
The Key Menu shows a view of recent activity
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related to your PreVeil account.
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It allows you to
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access your
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Mail (in the PreVeil browser app) and Drive (in the local directory) by clicking on the
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envelope and
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folder icons, respectively,
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in the bottom right-hand corner.
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It also shows the sync status of any data you have syncing in the local Drive directory on your computer.
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The Alerts section of the key menu shows additional activity related to your PreVeil account.
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Click on the three
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dot menu on the top right of the key menu to
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access additional options.
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If you experience issues while using PreVeil, a support member may ask you to Export Logs or check your Diagnostics to help with troubleshooting.
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Add Account - Allows you to add another PreVeil account to your computer.
Help - Will bring you to the PreVeil support site.
PreVeil Website - Will bring you to our website.
Quit - Will shut down the key menu.
Running Diagnostics & Exporting Key Menu Logs
To run diagnostics on your PreVeil installation, click on Diagnostics.
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Click on Run Diagnostics.
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The resulting output will confirm if the PreVeil services on your computer are running, and that your computer can successfully communicate with our backend servers.
Two green check marks next to these entries would indicate that both are OK.
If there is an issue with one or the other, you will see a red X there instead. You can click on that red X to get more information.
You can also export a log bundle from the key menu by clicking on Export Logs.
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This log bundle will contain data about your PreVeil installation that PreVeil Support may request from you in the course of investigating an issue. The log bundle will take approximately 15 seconds to compile, and will indicate a status of “Success” when completed.
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The log bundle will be placed on your Windows desktop in a ZIP file entitled PreVeil_Send_To_Support.zip.
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