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Note: This article was updated to reflect changes made in the 5.1.0 and higher versions of PreVeil, if you are on an earlier version, you may see some differences in functionality than what is discussed in this article. |
The PreVeil Key Menu is located in your system tray, which is on the right-hand side of the Windows taskbar.
Click on the key icon to open the Key Menu.
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Left (primary) and right (secondary) clicking with your mouse will bring up different options and functionality within the key menu, and this article will discuss both.
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Primary Click Key Menu Functionality
The
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It allows you to access your Mail (in the PreVeil browser app) and Drive (in the local directory) by clicking on the envelope and folder icons, respectively, in the bottom right-hand corner.
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It also shows the sync status of any data you have syncing in the local Drive directory on your computer.
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The Alerts section of the key menu shows additional activity related to your PreVeil account.
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Click on the three dot menu on the top right of the key menu to access additional options.
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Add Account - Allows you to add another PreVeil account to your computer.
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Help - Will bring you to the PreVeil support site.
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primary interface of the key menu shows two sections: Diagnostics and Updates.
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Diagnostics
The Diagnostics section of the key menu allows you to run diagnostics on the PreVeil installation on your computer, and allows you to export a log bundle related to your installation.
Clicking on Run Diagnostics will check to make sure that all the PreVeil services on your computer are active, and that your computer can communicate with our servers.
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In the above example, all services are active and all connections to our servers were successful. If a service wasn’t running or a connection to our servers failed, there would be a red X failure indicator under that section that you can click on to see either what service wasn’t running or what server connection failed.
Reasons why a service may not be running or a connection to the server failed can vary, but may include:
Antivirus blocking a service from running.
A firewall or VPN blocking connection to our servers.
If one of the two above items are the root cause of the issue, please see our PreVeil System Implementation Guide for IT Administrators for whitelisting suggestions for your AV and/or firewall and VPN.
Export Logs
Clicking on Export Logs will export a log bundle related to the PreVeil installation on your computer. This log bundle may be requested by the PreVeil Support team if you open a ticket with us for a technical issue, and will assist us in our investigation of that issue. If we do request a log bundle from you, this is how you can generate it.
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The log export typically takes 15 - 30 seconds, and when completed, it will generate a zip file called PreVeil_Send_To_Support.zip, and that zip file will be placed on your Windows desktop. Your Windows File Explorer will also open to the Desktop folder to indicate the export has completed.
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Updates
The Updates section of the key menu allows you to see if there is a more recent build of PreVeil available for you to upgrade to.
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Click on the Check Now button to see if there is a more current build available.
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If you are on the most current build, you will get a message indicating your software is up to date.
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If you are not on the most current build, a box will appear with a button that allows you to initiate an upgrade to the most current build available in our update channel. Click Next to proceed with the upgrade.
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When completed, click Finish to close the updater.
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Note: If there is a new version available and you do not check the key menu for it, you may also see this pop-up message indicating there is an update available. If you choose No here, you can always go back to the key menu at a later time to initiate the upgrade from there.
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Additional Functionality
Clicking on the three dots in the upper right hand corner of the key menu offers additional options.
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Diagnostics - This brings you back to the Diagnostics section of the key menu.
Add Account - This will initiate the process of adding another PreVeil account to this device.
Help - This will bring you to our support site.
PreVeil Website - This will bring you to our website.
Quit - Will shut down This will close the key menu.
Running Diagnostics & Exporting Key Menu Logs
To run diagnostics on your PreVeil installation, click on Diagnostics.
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Click on Run Diagnostics.
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The resulting output will confirm if the PreVeil services on your computer are running, and that your computer can successfully communicate with our backend servers.
Two green check marks next to these entries would indicate that both are OK.
If there is an issue with one or the other, you will see a red X there instead. You can click on that red X to get more information.
You can also export a log bundle from the key menu by clicking on Export Logs.
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This log bundle will contain data about your PreVeil installation that PreVeil Support may request from you in the course of investigating an issue. The log bundle will take approximately 15 seconds to compile, and will indicate a status of “Success” when completed.
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The log bundle will be placed on your Windows desktop in a ZIP file entitled PreVeil_Send_To_Support.zip.
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(Note: If you close the key menu and need to restart it, reboot your computer.)
Bottom Row Icons
There are four icons at the bottom of the key menu interface.
The sync icon shows the status of Drive data syncing down from the PreVeil browser application to the local Drive directory in Windows File Explorer.
A green check mark with a status of Synced indicates that all Drive data has been synced.
An icon of two circular arrows and a status of Syncing indicates that data is in the process of syncing from Drive in the browser app to the local directory folder in File Explorer.
A red X icon with a status of Error indicates some kind of sync error for the Drive data syncing into the local directory folder. If a syncing error is indicated you can do some basic troubleshooting, or open a support ticket at preveil.com/support.
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The three lines icon is a link that will take you to the activity logs section of your account in the browser application.
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The envelope icon will bring your to your PreVeil email mailbox in the browser application.
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The folder icon will bring you to your Drive data in the local directory folder in File Explorer.
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Secondary Click Key Menu Functionality
The secondary interface of the key menu will bring up the following options:
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Email - This will bring your to your PreVeil email mailbox in the browser application.
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Settings - This will bring you to your account settings menu in the PreVeil browser application.
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Help - This will bring you to our support site.
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Manage Drive - This will bring you to your PreVeil Drive in the browser application.
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Drive Folder - This will bring you to your Drive data in the local directory folder in File Explorer.
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Power Options - Mousing over this option will bring up a sub menu with three additional options. Please note that Windows admin level privileges are required to run any of these three options:
Start PreVeil Services - Start all PreVeil services on your computer.
Stop PreVeil Services - Stop all PreVeil services on your computer.
Restart PreVeil Services - Restart all PreVeil services on your computer.
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Exit - This will close the key menu. (Note: If you close the key menu and need to restart it, reboot your computer.)