Your Key Menu is located on the bottom right side of your screen in the system tray. Click on the key icon to open the Key Menu.
The Key Menu shows a view of recent activity, and allows you to open your browser Mail and local Drive by clicking on the mail and file icon, respectively, at the bottom righthand side.
Click on the three button menu on the top right of the key menu to open additional options. To create another PreVeil account or add an existing account, click Add Account. To get in touch with PreVeil support, click Help. To check if all services and processes are running properly, click Diagnostics. To export your logs to a zip file on your desktop, click Export Logs while in the Diagnostics tab.
If you experience issues while using PreVeil, a support member may ask you to Export Logs or check your Diagnostics to help with troubleshooting.
The Diagnostics screen looks like this. When you open this screen, click Run Diagnostic on the top right side of the screen. If any of the services show errors, click on the error to open and view it.