Cannot send an email - Add at least one recipient to your mail

Cannot send an email - Add at least one recipient to your mail

Product

Desktop/Full PreVeil for Windows and Mac

Symptom

  • Please add at least one recipient to your email

  • The send button is faded or grayed out.

Solution

When addressing an email, a color code must appear adjacent to the name indicating the recipient type, after typing each email address press the enter key to register the email address.

The orange stripe indicates a PreVeil user and the gray stripe indicates a non-PreVeil user who would be invited to join PreVeil upon sending.

 

image-20240617-173500.png