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"This item couldn't be found. If you received this item via a shared link, request a new direct link for access" error on the desktop 5.6.2 build

"This item couldn't be found. If you received this item via a shared link, request a new direct link for access" error on the desktop 5.6.2 build

This issue has been resolved. Upgrade to the latest version for the fix.

image-2025-01-09-12-33-42-797.png

The error message is generic and can represent different issues in the Drive. One problem may involve using the Cloud Lock feature while others stem from sync rule migration or syncer operations. PreVeil is actively working on a fix that will be released in an upcoming 5.6.3 build.

The 5.6.3 was released on January 23, 2025 and can be downloaded at preveil.com/download

 

Troubleshooting

  1. If Cloud Lock is enabled, add the affected user to the Cloud Lock exceptions list

  2. Restart PreVeil services in the Key Menu

  3. Reboot the computer

Workaround

Revert to the desktop build 5.2.8

  1. Uninstall PreVeil and retain your private key

  2. Download the 5.2.8 version

    1. 5.2.8 Windows Installer

    2. 5.2.8 Mac Installer

  3. Install the 5.2.8 version

  4. Reload Drive: http://127.0.0.1:4003/drive/root

Disable the automatic and Key Menu updaters

See How to Disable/Enable the Automatic Updater or Key Menu Updater.