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Stopping a Running Data Export

Stopping a Running Data Export

 

Occasionally, you may encounter a situation where a data export job appears to be complete, but your browser indicates that the job cannot be canceled. If you need to halt an ongoing or stuck data export process, follow the steps below to safely stop it.

Step-by-Step Instructions:

Step 1: Stop the PreVeil Service

  1. Locate the PreVeil Key Menu in your system tray (usually found at the bottom-right corner of your screen).

    image-20250522-211351.png

  2. Right-click the Key Menu icon.

  3. Select Power Options, then click Stop PreVeil Services.

 

image-20250522-211402.png

Step 2: Delete Temporary Export Files

  1. Navigate to the directory where the export was being saved.

  2. Locate and delete any files that begin with .preveil — these are temporary files created during the export process.

    image-20250522-211414.png

Step 3: Restart the PreVeil Service

  1. Return to the PreVeil Key Menu in your system tray.

  2. Right-click the icon again.

  3. Select Power Options, then click Start PreVeil Services.

    image-20250522-211426.png

 

This process should terminate any in-progress data export jobs and allow you to restart the export if necessary.