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Unable to Find Local PreVeil Drive Directory or Pin to Quick Access in Windows File Explorer

Unable to Find Local PreVeil Drive Directory or Pin to Quick Access in Windows File Explorer

This issue affects Windows users, and the user will need administrator privileges on their device to run an elevated Command Prompt window.

Issue

A user is unable to find their local PreVeil Drive directory in File Explorer when navigating to the following directory:

C:\Users\[Windows User Profile]

The local PreVeil Drive directory also cannot be pinned to the Quick Access menu in File Explorer, even if dragged and dropped or an attempt to pin from the right-click context menu is used.

 

However, if the Open in Explorer button is used from Drive in a web browser, the expected directory opens in File Explorer.

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When checking the folder’s attributes by opening the folder’s Properties in File Explorer, the folder shows the Hidden attribute is checked and greyed out, so it cannot be changed from the interface.

image-20250711-195026.png
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Solution

The folder currently has System and Hidden attributes, so this option is not editable within the Properties window interface. The changes will need to be made using a Command Prompt window.

Steps to resolve this issue:

  1. Open a Command Prompt (CMD) window with administrator privileges.

  2. Change directory (cd) to your Windows User Profile folder and hit Enter.

    1. cd C:\Users\[Windows User Profile]

  3. Type in the following command to disable Hidden status for the folder and hit Enter.

    1. attrib -H -S -R PreVeil-[PreVeil Email Address] /S /D

  4. Open the folder Properties window, and the Hidden option should be unchecked and no longer greyed out.

    1. image-20250711-194559.png

       

  5. The folder should now be able to be pinned to Quick Access on the left-hand side of File Explorer and found by navigating to the Windows User Profile directory.