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Generating a Recovery Code

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  • You can create an optional password to protect the QR code file if you choose. Then click the Create Recovery File button.

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  • Save the file to a location of your choosing.

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Recovering an Encryption Key

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Note: The ability to recover the key on a computer is not yet available, but will be coming in a future build.

  • On your phone, open the PreVeil app.

    • If you don’t already have the app on your phone, you can download it from the app store. We support both iOS and Android mobile platforms.

  • Click on Add Existing Account.

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  • If prompted, allow the PreVeil app to access your camera.

  • Scan the QR code from your recovery file, and it will transfer a copy of your key to your phone and allow you to access your account.

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Note: The ability to recover the key on a computer is not yet available, but will be coming in a future build.

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Deleting a Recovery CodeDeleting a Recovery Code

  • In a PreVeil browser window, mouse over Settings in the upper right-hand corner, and then click on Recovery Code.

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  • Click on Delete.

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