PreVeil knowledge base

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Announcements

• May 12, 2025

  • Build 5.8.1 has been released and this release includes significant improvements to PreVeil Drive functionality, enhanced search capabilities, and various bug fixes to improve overall system stability and user experience. The latest version may be downloaded at preveil.com/download.

• April 21, 2025

  • Build 5.8.0 has been released and contains enhancements around functionality messaging in the PreVeil user interface, the ability to disable the auto-update functionality when installing PreVeil, and bug fixes around the key menu auto-updater and email draft sending.

• March 28, 2025

  • PreVeil Express Introduces Enhanced Security Features in Latest Update in supporting passkey and security key in multi-factor authentication.

• PreVeil Express users may log in and reset their passwords. Click here for more information.

• PreVeil Express users may create a recovery code file. We highly advise creating a recovery file. Click here for a PreVeil Express Account Recovery Guide.

• Individual (non-org) Express users may delete their account by navigating to Settings > Profile and finding a Delete Account button.

PreVeil Service Status Page

https://status.preveil.com/

Browse by topic

• Getting Started

  • Install PreVeil and Create Your Account on Windows

  • Install PreVeil and Create Your Account on Mac

  • Video: Getting Started + Downloading PreVeil

  • Video: Intro to PreVeil Email

  • Video: Intro to Drive

  • PreVeil Drive Best Practices

• Account Recovery & Settings

  • What is a Recovery Group?

  • Set up a recovery group on your computer

  • Creating a Recovery Code File for Your PreVeil Encryption Key

  • PreVeil Express Account Recovery Guide

  • Set up a Recovery Group on mobile

• PreVeil for Windows

  • Install PreVeil and Create Your Account on Windows

  • Access your account in Windows

  • Using PreVeil Drive on Windows

  • Using the Browser App on Windows

  • Key Menu on Windows

  • Export logs on Windows

  • Add and use PreVeil in Outlook on Windows

• PreVeil for Mac

  • Install PreVeil and Create Your Account on Mac

  • Create an account on Mac

  • Accessing your account on Mac

  • Key Menu on Mac

  • Export logs on Mac

  • Restarting PreVeil Services via the Key Menu on Mac

  • Manually Adding PreVeil to Outlook 365 for Mac

• PreVeil for Mobile

  • Install and create your PreVeil account on iOS

  • Use PreVeil on iOS

  • Install and create your PreVeil account on Android

  • Use PreVeil on Android

• PreVeil Express

  • Comparison of PreVeil Express and full PreVeil

  • PreVeil Express

  • PreVeil Express Password Reset

  • PreVeil Express Account Recovery Guide

  • PreVeil Express Network Requirements

  • Changing PreVeil Express Authentication Method

• Device Management

  • Add a Device

  • Managing your devices

  • Locking a device

  • What happens if I accidentally remove PreVeil on my device?

• Security & Privacy

  • Why is PreVeil’s security better?

• FAQ

  • How to update to the latest version of desktop PreVeil

  • How to upgrade from PreVeil Express to desktop PreVeil

• Documentation

  • PreVeil System Implementation Guide for IT Administrators

  • NIST Cryptographic Module Validation Program

• Troubleshooting

  • Contact your organization's IT admin to get an invitation to join PreVeil

  • Error Fetching Data

  • Error deleting approval group

  • Error requesting to delete 1 user

  • "Approval Failed" Error Message When Trying to Add PreVeil Account to Another Device

  • Lost Secure Connection Message When Trying to Add PreVeil Account to Another Device

  • Troubleshooting Outlook Sync Issues

• Organizations

  • Admin Console - Users

  • Admin Console - Approval Groups

  • Admin Console - Trusted Community

  • Admin Console - Email Groups

  • Admin Console - Approval Requests

  • Admin Console - Activity Logs

  • Admin Console - Data Export

  • Admin Console - Secure Email Gateway

  • Admin Console - General Settings

  • Admin Console - Device Settings

  • Admin Console - Cloud Lock

• Customer Onboarding

  • PreVeil Admin Checklist

  • PreVeil System Implementation Guide for IT Administrators

• Email Gateway

  • Email Gateway Summary

  • Email Gateway Instructions

  • Email Gateway Slide Deck

• SIEM Connector

  • PreVeil SIEM Connector Summary

  • SIEM Connector Slide Deck PPTX Download

  • SIEM Connector Instructions

  • SIEM Setup and User Actions

• Release Notes

  • Desktop PreVeil Version 5.8.0

  • Desktop PreVeil Version 5.7.0

  • Desktop PreVeil Version 5.6.2

  • Desktop PreVeil Version 5.6.1