Your Key Menu is located on the top right side of your screen on the
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Mac menu bar.
Click on the key icon to open the Key Menu.
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Key Menu Functionality
The Key Menu shows a view of recent activity
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related to your PreVeil account.
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It allows you to
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access your
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Mail (in the PreVeil browser app) and Drive (in the local directory in Finder) by clicking on the
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envelope and
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folder icons, respectively,
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in the bottom right-hand corner.
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It also shows the sync status of any data you have syncing in the local Drive directory on your computer.
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The Alert section of the key menu shows additional activity related to your PreVeil account.
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Click on the three
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dot menu on the top right of the key menu to
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access additional options.
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If you experience issues while using PreVeil, a support member may ask you to Export Logs or check your Diagnostics to help with troubleshooting.
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Add Account - Allows you to add another PreVeil account to your computer.
Help - Will bring you to the PreVeil support site.
Diagnostics - Allows you to run PreVeil related diagnostics on the computer.
Export Logs - Allows you to export a log bundle with data related to your PreVeil application.
PreVeil Website - Will bring you to our website.
Power - Allows you to stop and start PreVeil services on your computer.
Running Diagnostics & Exporting Key Menu Logs
To run diagnostics on your PreVeil installation, click on Diagnostics.
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Then click on Run Diagnostics.
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The resulting output will confirm if the PreVeil services on your computer are running, and that your computer can successfully communicate with our backend servers.
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If the entries for connecting to the servers and the PreVeil agents are running are as seen in the screenshot above, that would indicate that everything is OK.
If there is an issue with either of those two entries, the diagnostics output will reflect that instead.
You can also export a log bundle from the key menu by clicking on Export Logs.
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This log bundle will contain data about your PreVeil installation that PreVeil Support may request from you in the course of investigating an issue. The log bundle will take approximately 5 -10 seconds to compile, and will indicate a status of “Exported” when completed.
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The log bundle will be placed on your Mac desktop in a ZIP file entitled PreVeil_Send_To_Support.zip.
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Power Settings
The Power settings on the Key Menu will allow you to Stop or Start the PreVeil services on your Mac.
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