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• A recovery group is not assigned to a user in an organization or an individual

• Multi-tenancy is in effect

• An approval group was not properly applied as a recovery groupFailure in application process

Recovery Group unassigned

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Note: it is advised to retain multi-tenancy on a shared computer.

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Failure in Application Process

To set up a Recovery Group, the assignee’s private key is broken into fragments or shards, with each shard assigned to a member of the group. These shards are encrypted and kept on the server. When a user needs to recover their account, each of the required approvers retrieves their encrypted shard from the server, decrypts it using the approver’s private key, and sends the decrypted shard securely to the user that is recovering.

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