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Product

Full PreVeil

Windows OS

1. Stop PreVeil services by right clicking the Key Menu, place the cursor over Power Options then click Stop PreVeil Services.	Image Modified
2. Open Windows Explorer and on the address bar type %localappdata%\preveil\data and press the enter key.	Image Modified
3. Open the folder with your PreVeil ID.	Image Modified
4. Select all files (CTRL + A) then press the delete key.	Image Modified
5. Close Windows Explorer
6. Right-click the Key Menu, go to Power Options and click Restart PreVeil Services.	Image Modified
7. Wait for PreVeil filesync to rebuild the storage node data (at least 10 minutes).

Mac

Option 1

1. Via the PreVeil key menu in the Mac menu bar, click on the three dots in the upper right-hand corner, select Power and then Stop PreVeil.

2. Open Finder.

3. Hold down the Option key and click on Go in the Mac menu bar.

4. Select Library from the drop down menu options.

5. Then in the Finder window, navigate to /Application Support/PreVeil/Data

6. Find the folder with your PreVeil ID as its name.

   1. Ex.  /Application Support/PreVeil/Data/example@preveil.com

7. If needed for investigation purposes, zip the folder with the PreVeil ID as its name, and all its contents.  This archive should be sent to support@preveil.com.

8.  Delete the folder with the PreVeil ID name, and all files and folders inside it.

9. Via the PreVeil key menu in the Mac menu bar, click on the three dots in the upper right-hand corner, select Power and then Start PreVeil.

10. Wait for the Driveto audit and re-inventory files and close gaps in sync.

Option 2

1. Via the PreVeil key menu in the Mac menu bar, click on the three dots in the upper right-hand corner, select Power and then Stop PreVeil.

2. Open a Terminal window 

3. Change directories to the Data Store Location by entering the following command:
   cd ~"/Library/Application Support/PreVeil/Data/"

4. Get a list of all the subfolders by running the following command: ls 

   1. There is one folder for each PreVeil user installed on this device.  The folder name is the PreVeil ID.

5. Change directories to the folder with the PreVeil ID that needs to be reset

   1. Ex. cd test@preveil.com

   2. Example of results: ~/Library/Application Support/PreVeil/Data/example@preveil.com

6. Get a list of all the subfolders (node stores) by running the following command: ls 

   1. There is one folder for each Node Store.  

   2. Example: 

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7. Open Finder.

8. Hold down the Option key and click on Go in the Mac menu bar.

9. Select Library from the drop down menu options.

10. Then in the Finder window, navigate to /Application Support/PreVeil/Data

11. Find the folder with your PreVeil ID as its name.

    1. Ex.  /Application Support/PreVeil/Data/example@preveil.com

12. If needed for investigation purposes, zip the folder with the PreVeil ID as its name, and all its contents.  This archive should be sent to support@preveil.com.

13. Back in Terminal, to reset a specific Node Store, replace the x’s with a node store entry from Step #6b, and press Enter:
    rm (the number of the node store, as shown in the example above)

14. To reset all the Node Stores for a specific user, delete the user folder and everything underneath:

    1. Enter the following command: cd ..

    2. Enter the following command: rm -rf (the name of the PreVeil ID)

       1. Ex. rm -rf example@preveil.com

15. Via the PreVeil key menu in the Mac menu bar, click on the three dots in the upper right-hand corner, select Power and then Start PreVeil.

16.  Wait for the Driveto audit and re-inventory files and close gaps in sync.