Product
Full PreVeil, iOS app, Android App
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Generating a Recovery Code
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Note: You cannot create a Recovery Code file for a PreVeil Express account. You must have the full version of PreVeil installed to utilize this functionality. |
Generating a Recovery Code on a Computer
In a PreVeil browser window, mouse over Settings in the upper right-hand corner, and then click on Recovery Code.
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The recovery code file saves as a PDF, so you also have the option to print out a copy for yourself.
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Generating a Recovery Code on a Mobile Device
Open the PreVeil mobile app on your phone or tablet.
Click on Settings.
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This will generate the recovery file for you, which you can then export and save in a safe location.
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Recovering an Encryption Key
Recovering on a Computer
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Note: The ability to recover the key on a computer is available if you have version 4.11.0 or higher of PreVeil installed. |
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Paste that string into the Recovery Code Text box in the browser, and click on the Restore button to rebuild your PreVeil encryption key and regain access to your account.
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Recovering on a Mobile Device
On your phone or tablet, open the PreVeil app.
If you don’t already have the app on your phone or tablet, you can download it from the app store. We support both iOS and Android mobile platforms.
Click on Add Existing Account.
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If prompted, allow the PreVeil app to access your camera.
Scan the QR code from your recovery file, and it will transfer a copy of your key to your phone and allow you to access your account.
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Deleting a Recovery Code
In a PreVeil browser window, mouse over Settings in the upper right-hand corner, and then click on Recovery Code.
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