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To change your authentication method from an authenticator app to an SMS text message
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Sign into your PreVeil account.
Click on the gear icon in the upper right-hand corner and select Change Authentication.
Turn on the toggle for the text message option.
Enter the phone number you want to use to receive the SMS text messages for verification and click the Submit button. Normal data and text messaging rates apply.
Go to your authenticator app and enter in the verification code you see there into this next box and click the Continue button.
You will get a success message that your authentication method has now been set to SMS text messaging.
To change your authentication method from an SMS text message to an authenticator app
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Sign into your PreVeil account.
Click on the gear icon in the upper right-hand corner and select Change Authentication.
Turn on the toggle for the authenticator app option.
Enter the averification code that will be texted to your phone and click the Verify button.
Open an authenticator app of your choosing and scan the QR code. (Note: the authenticator app you choose must support TOTP as an authentication option.). This will create an entry for PreVeil in that app, and should automatically pre-fill the verification code. Click the Verify button.
You will receive confirmation that your authentication method has been successfully changed.
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