What is Email Gateway?
The Email Gateway allows an organization to communicate outside of the PreVeil platform in a seamless experience for outside parties. With the Email Gateway, users within a PreVeil organization will be able to exchange email with recipients with a non-PreVeil address.
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PreVeil operates on a closed network, meaning that with your PreVeil account you are communicating only with other PreVeil users.You .
If you try to communicate with a non-PreVeil user via your PreVeil account, they will be prompted to create a free PreVeil Express account.
However, you may need to communicate with external parties that are prevented from creating a PreVeil account.
The Email Gateway will allow you to use your PreVeil Mail to communicate with these external parties.
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Email Gateway is an add-on that must be purchased before it can be configured and utilized. To inquire about purchasing Email Gateway, please contact sales@preveil.com
Once it has been purchased, a member of the PreVeil Technical Customer Support team will work with you to start an Email Gateway project to get the Email Gateway stood up server provisioned and configured.
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Email Gateway allows a PreVeil organization to be able to exchange email with a non-PreVeil address. PreVeil operates on a closed network, which means that a PreVeil user can only interact with other PreVeil users. The Email Gateway allows an organization to communicate outside of the platform in a seamless experience for outside parties.
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Note: Email Gateway is an add-on that must be purchased before it can be configured and utilized. To inquire about purchasing Email Gateway, please contact sales@preveil.com |
| Info |
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Note: Once Email Gateway has been purchased, a member of the PreVeil Technical Customer Support team will work with you to start an email gateway project. |
To access the Email Gateway settings:
In the Admin console for your PreVeil organization, select Email Gateway from the left-hand menu.
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The settings you can configure here are:
Gateway User ID - This will be the email account set as the Gateway user. You can create the Gateway user account in the Users section of the Admin console. The Gateway user is responsible for transferring any emails using the Email Gateway to the Email Gateway server.
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Connectivity Test - This allows you to test the connectivity to the Email Gateway server.
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Enabling Email Gateway - You will need to enable the Email Gateway by moving the toggle to the on position.
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External Email Addresses - This is where you will name the email addresses of the non-PreVeil users that you want to use Email Gateway to communicate with.
You can add individual email addresses or email domains to this list.
There are two options to start adding addresses, either the Add to Email Gateway List button or the + button in the menu bar.
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You can also remove entries from the list via the trash can icon in the menu bar,
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Whitelisting External Email Addresses in the Email Gateway
Once you’ve purchased the Email Gateway and the server has been provisioned and configured, you can whitelist external email addresses or domains by:
Clicking the Admin Console icon in the upper right hand corner of the PreVeil browser application, and then selecting Email Gateway from the menu.
The click on the Add to Email Gateway List button.
Enter an email address in the Alias field. The Name field is optional and can be left empty is desired. Once the information has been entered, click on the + button.
Click on the Add to List button.
The email address will now be added to the Email Gateway whitelist.
You can also whitelist on the domain level provided that it is a fully qualified domain name.
You also have the option to download a CSV file that you can fill out and upload to whitelist multiple email address and/or domains at once time.
