If you encounter any issues while using PreVeil, the support team will likely ask you to send a copy of your PreVeil logs to diagnose the issue. To extract your logs, use the following process:
1 .
Open the log extractor folder and run PreVeil_Support.
2. A terminal will pop up. Enter your password in the terminal (this requires admin privileges) to run the log extractor and hit enter. It will appear as though no text is entered as you are typing but this is a Mac security feature.
Click the key icon at the top right of your screen to to open the key menu
2. Click on the three button menu on the top right of the key menu and click Export Logs
3. A zip file will save to your desktop, named PreVeil_Send_To_Support.zip
You can then attach Attach the zip file to an email and send it to the PreVeil support team.