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Full PreVeil

Windows Troubleshooting

Re-Enter PreVeil Integration Password

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Remove and Re-add the PreVeil Mailbox in Outlook

• Remove the existing PreVeil mailbox from Outlook via the steps found here.

• Re-add PreVeil to Outlook via the steps found here.

Multi-tenancy

The multi-tenancy (MT) is a feature used to segregate PreVeil accounts on a shared computer such that only the local windows user that generated the PreVeil account can open it. The MT will be in effect if the local user account opening the PreVeil account is different than the one that claimed it. For a private computer, see disabling multi-tenancy in Windows. To reset the multi-tenancy do the following.

• Have a recovery method set

  • Recovery code

  • Add your account to another device as a temporary storage place

  • Set a recovery group or check that your organization’s administrator has set one for you by going to Settings and Recovery Group

• Uninstall PreVeil and remove private key data

  • Run C:\PreVeil\Uninstall.exe and opt to remove the private key data

  • All PreVeil keys will be cleared from the computer

  • No user data is removed

• Install PreVeil

  • Go to http://preveil.com/download for the installer file

• Go to 127.0.0.1:4003/get-started, click add existing account, and choose the appropriate add method for your recovery.