Product
Full PreVeil, iOS app, Android App
A Recovery Code file is a PDF file that has your PreVeil encryption key data encoded onto it. This recovery code can be used to regain access to your account if something were to happen to your existing that encryption key on the device you have access to your PreVeil account on. use to access PreVeil.
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Note: You want to make sure to store this file someplace other than on the device you use to access your PreVeil account. If that device were to become inaccessible for any reason and you needed to recover your account on a new device, access to this file is required. Some suggestions as to where to store this file would include:
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Generating a Recovery Code
Generating a Recovery Code on a Computer
In a PreVeil browser window, mouse over Settings in the upper right-hand corner, and then click on Recovery Code.
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Save the file to a location of your choosing.
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The recovery code file saves as a PDF, so you also have the option to print out a copy for yourself.
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Generating a Recovery Code on a Mobile Device
Open the PreVeil mobile app on your phone or tablet.
Click on Settings.
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This will generate the recovery file for you, which you can then export and save in a safe location.
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Recovering an Encryption Key
Recovering on a Computer
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Note: The ability to recover the key on a computer is available if you have version 4.11.0 or higher of PreVeil installed. |
On the computerInstall PreVeil on the computer you want to recover your account on. The installer package can be downloaded from preveil.com/download.
Once installed, open a browser .Navigate to on that computer and navigate to the following address: 127.0.0.1:4003/backup-recovery.
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Paste that string into the Recovery Code Text box in the browser, and click on the Restore button to rebuild your PreVeil encryption key and regain access to your account.
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Recovering on a Mobile Device
On your phone or tablet, open the PreVeil app.
If you don’t already have the app on your phone or tablet, you can download it from the app store. We support
both iOS and Android mobile platforms .
Click on Add Existing Account.
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If prompted, allow the PreVeil app to access your camera.
Scan the QR code from your recovery file, and it will transfer a copy of your key to your phone and allow you to access your account.
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Deleting a Recovery Code
In a PreVeil browser window, mouse over Settings in the upper right-hand corner, and then click on Recovery Code.
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