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Note: This article was updated to reflect changes made in the 5.1.0 and higher versions of PreVeil, if you are on an earlier version, you may see some differences in functionality than what is discussed in this article. |
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In the above example, all services are active and all connections to our servers were successful. If a service wasn’t running or a connection to our servers failed, there would be a red X failure indicator under that section that you can click on to see either what service wasn’t running or what server connection failed.
Reasons why a service may not be running or a connection to the server failed can vary, but may include:
Antivirus blocking a service from running.
A firewall or VPN blocking connection to our servers.
If one of the two above items are the root cause of the issue, please see our PreVeil System Implementation Guide for IT Administrators for whitelisting suggestions for your AV and/or firewall and VPN.
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The Updates section of the key menu allows you to see if there is a more recent build of PreVeil available for you to upgrade to.
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Click on the Check Now button to see if there is a more current build available.
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If you are not on the most current build, a box will appear with a button that allows you to initiate an upgrade to the most current build available in our update channel. Click Next to proceed with the upgrade.
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When completed, click Finish to close the updater.
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Note: If there is a new version available and you do not check the key menu for it, you may also see this pop-up message indicating there is an update available. If you choose No here, you can always go back to the key menu at a later time to initiate the upgrade from there.
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Additional Functionality
Clicking on the three dots in the upper right hand corner of the key menu offers additional options.
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The sync icon shows the status of Drive data syncing down from the PreVeil browser application to the local Drive directory in Windows File Explorer.
A green check mark with a status of Synced indicates that all Drive data has been synced.
An icon of two circular arrows and a status of Syncing indicates that data is in the process of syncing from Drive in the browser app to the local directory folder in File Explorer.
A red X icon with a status of Error indicates some kind of sync error for the Drive data syncing into the local directory folder. If a syncing error is indicated you can do some basic troubleshooting, or open a support ticket at preveil.com/support.
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