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Note: This article was updated to reflect changes made in the 5.1.0 and higher versions of PreVeil, if you are on an earlier version, you may see some differences in functionality than what is discussed in this article. |
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In the above example, all services are active and all connections to our servers were successful. If a service wasn’t running or a connection to our servers failed, there would be a red X failure indicator under that section that you can click on to see either what service wasn’t running or what server connection failed.
Reasons why a service may not be running or a connection to the server failed can vary, but may include:
Antivirus blocking a service from running.
A firewall or VPN blocking connection to our servers.
If one of the two above items are the root cause of the issue, please see our PreVeil System Implementation Guide for IT Administrators for whitelisting suggestions for your AV and/or firewall and VPN.
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The sync icon shows the status of Drive data syncing down from the PreVeil browser application to the local Drive directory in Windows File Explorer.
A green check mark with a status of Synced indicates that all Drive data has been synced.
An icon of two circular arrows and a status of Syncing indicates that data is in the process of syncing from Drive in the browser app to the local directory folder in File Explorer.
A red X icon with a status of Error indicates some kind of sync error for the Drive data syncing into the local directory folder. If a syncing error is indicated you can do some basic troubleshooting, or open a support ticket at preveil.com/support.
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