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To remove PreVeil software from your computer:

On a Windows machine:

  • Search for "Control Panel" at the start screen then select it

  • Under the "Programs" heading, select "Uninstall a program"

  • Select "PreVeil" from the list

  • Press "Uninstall"

  • After the uninstaller runs, select whether to delete your keys*

    • If you keep your keys, you will be able to access your account if you reinstall PreVeil. If you delete your keys, you risk permanently losing access to your account and data.

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  • Open the run application (Windows Key + R)

  • Input C:\PreVeil\Uninstall.exe and click OK

  • A dialogue window will prompt for key deletion

    • By ticking the Remove Private Key Data checkbox all private keys will be removed from the computer

  • Click Uninstall

On a Mac:

  • Open a new Finder window

  • Click on ApplicationsĀ on the menu on the left

  • Navigate to the PreVeil application folder

  • Navigate to the uninstallerĀ folder

  • Double click on "PreVeil Uninstaller.app"

  • Select whether to delete your keys*

    • If you keep your keys, you will be able to access your account if you reinstall PreVeil. If you delete your keys, you risk permanently losing access to your account and data.

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