Uninstall PreVeil

Uninstalling PreVeil will remove the PreVeil software on your computer, but it will not delete your PreVeil account. To have your account permanently removed from the PreVeil servers, please see account deletion.

During the uninstall process, you will be asked if you want to delete your private keys. If you don't have a Recovery Group set, you risk permanently losing access to your account.

To remove PreVeil software from your computer:

On a Windows machine:

• Open the run application (Windows Key + R)

• Input C:\PreVeil\Uninstall.exe and click OK

• A dialogue window will prompt for key deletion

  • By ticking the Remove Private Key Data checkbox all private keys will be removed from the computer

• Click Uninstall

On a Mac:

• Open a new Finder window

• Click on Applications on the menu on the left

• Navigate to the PreVeil application folder

• Navigate to the uninstaller folder

• Double click on "PreVeil Uninstaller.app"

• Select whether to delete your keys*

  • If you keep your keys, you will be able to access your account if you reinstall PreVeil. If you delete your keys, you risk permanently losing access to your account and data.

Account Data

PreVeil does not delete data copied to your device such as PreVeil drive files or mail data files. To remove these files you may target these files and delete on the local file system.

Delete PreVeil Drive data on Windows

1. Open Windows Explorer

2. Locate the C:\Users\<username>\PreVeil-<username> folder

3. Right-click the folder and choose delete

4. Open the Recycle Bin, right-click the folder and choose delete

Delete Microsoft Outlook©™ data file

1. Open Control Panel

2. Open Mail (Microsoft Outlook)

3. Click Email Accounts…

4. Select the PreVeil Account (titled Encrypted)

5. Click Remove