Product
Full PreVeil
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On the affected user’s device, make sure the PreVeil services are running.
On the administrator’s computer, open a Command Prompt window (if on Windows) or a Terminal window (if on Mac).
Make sure that the curl command is available on that computer.
In either Command Prompt (Windows) or Terminal (Mac) type curl and hit Enter.
If curl is installed, you will receive a reply of curl: try ‘curl --help’ for more information
Enter the following command to trigger the request to resubmit the shards. (Note: replace the <admin> user id> section with the email address of the administrator’s PreVeil account email address.):
For Windows: curl -H "Content-Type: application/json" -X POST http://127.0.0.1:4002/users/<admin> user id>/get_shards_retry
For Mac: curl -H 'Content-Type: application/json' -X POST http://127.0.0.1:4002/users/<admin> user id>/get_shards_retry
If the request is successful you will receive a response of {"status": "OK"}
This will trigger a request that needs to be approved by the members of the Data Export Approval Group.
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Click on the request to open it, and click on the Approve button to approve it.
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