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Often when you accidentally delete an app or other type of account, you can use that service’s “Forgot Your Password” feature to gain access to your account again. PreVeil does not use passwords — our technology is built around your private key, which PreVeil does not store. Therefore, if you delete your private key from your computer, tablet, or smartphone, and you want to restore your account, you can:
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If you have PreVeil installed on another computer, tablet, or iPhone, you can copy your private key from that device to the device where you deleted your private key. This will again give you the ability to access your account on that device.
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Recover Private Key
If you set up a Recovery Group on your computer after you installed PreVeil and created your account, you can use the Recovery Group process to securely reconstruct your private key. This is useful when you do not have PreVeil installed on another device.
Read these the articles in Account Recovery & Settings to learn about Recovery Groups and the recovery process on a mobile device:
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Have PreVeil Delete Your Account
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It’s important that once your PreVeil account is activated on your device, you configure your recovery settings. If you don’t have recovery settings configured, you only have your account on one device, and you delete PreVeil, you will permanently lose access to all the data on your account. |