PreVeil allows you to integrate your Mail with Outlook and access your PreVeil Mail in the Outlook Client. If you are experiencing issues with that integration, this article will detail some steps you can take to resolve them.
Product
Full PreVeil, Outlook, Windows operating system
Common Causes
The password used for the integration is incorrect or has somehow been changed.
A side effect of the multi-tenancy setting in PreVeil.
Symptom
This pop-up message appears in Outlook if your PreVeil mailbox is integrated there.
Full PreVeil
Windows Troubleshooting
Re-Enter PreVeil Integration Password
Open PreVeil in the browser app on your computer.
Mouse over Settings and then select Add to Mail Client.
Click on the link that says Click here for instructions to manually add PreVeil to other email programs (Outlook on Mac, etc.)
Copy the value located in the Password field.
Paste the password into the Password field in the Outlook pop-up box, and click OK.
