If you encounter any issues while using PreVeil, the support team will likely ask you to send a copy of your PreVeil logs to diagnose the issue. To extract your logs, use the following process:
1 . Click the key icon at the top right of your screen to to open the key menu
2. Click on the three button menu on the top right of the key menu and click Export Logs
3. A zip file will save to your desktop, named PreVeil_Send_To_Support.zip
Attach the zip file to an email and send it to the PreVeil support team.