An organization’s domain name change often entails new email addresses and for those changes to be applied in PreVeil the organization and user accounts must be replaced. The PreVeil system does not support editing or changing a user account’s email address or an organization’s name. The following is a guide to the replacement of the organization and its user accounts.
Retain Organization and User Data
Before the deletion of any data consider exporting all of the organization’s data using Data Export, there are four data types in Data Export; Drive, Mail, Activity Logs, and ACL Report. For Drive data, the actual files are saved while email data comes as .eml files organized in a mailbox folder hierarchy. As for Activity Logs and ACL report the data is saved as separate comma-separated value files.
The mail data may be exported to a PST file using the Outlook integration. See back up your Outlook mail data.
Delete Organization and Users
Contact a PreVeil Technical Support Engineer to delete the organization and its users.
Note, for organization names that do not require to be changed skip to User Invites.
Create Organization
Contact a PreVeil Technical Support Engineer to provide a code to create a new enterprise organization. Under a new PreVeil account, the new organization will be formed.
Invite New Users to the Organization
The administrator of the new organization will open the Admin Console Users page and add the new users to the organization.
New user account claim
Before users claim their accounts on the computers holding the former account profile and keys, the software must be uninstalled and keys removed, and then reinstalled.
Users will open their mailbox, find the invite email, and click the link to activate their new account.
Create approval groups
With users fully joined to the organization create a new approval group(s) and assign to users for account recovery.
Contact PreVeil Support Engineers
Contact PreVeil in order to activate enterprise and subscriber settings on the new organization.