What is Email Gateway?
The Email Gateway allows an organization to communicate outside of the PreVeil platform in a seamless experience for outside parties. With the Email Gateway, users within a PreVeil organization will be able to exchange email with recipients with a non-PreVeil address.
Why consider Email Gateway? (Note: Considering this as the question header instead of: What problem does Email Gateway solve? I want to avoid the word “problem” as that might give a bad connotation.)
PreVeil operates on a closed network, meaning that with your PreVeil account you are communicating only with other PreVeil users.
You may need to communicate with external parties that are prevented from creating a PreVeil account.
The Email Gateway will allow you to use your PreVeil Mail to communicate with these external parties.
How does Email Gateway work?
A user will send an email from the PreVeil account, that email will be encrypted by PreVeil until it arrives at the Email Gateway server.
At the Email Gateway server, the PreVeil encryption will be removed by way of a Mail Transfer Agent (MTA), and will be replaced with an ECA certificate based TLS encryption.
That email will then make it’s way to the external party’s mail servers, and then on to the inbox of their email client.
Note: I think either of these diagrams might be good here, note sure we need both?
How do I get started with Email Gateway?
Email Gateway is an add-on that must be purchased before it can be configured and utilized. To inquire about purchasing Email Gateway, please contact sales@preveil.com
Once it has been purchased, a member of the PreVeil Technical Customer Support team will work with you to start an Email Gateway project.
DISREGARD ANYTHING BELOW HERE. LEAVING ORIGINAL DRAFT OF ARTICLE IN PLACE FOR REFERECNCE UNTIL NEW DRAFT IS COMPLETED. WILL DELETE BEFORE PUBLISHING.
Email Gateway allows a PreVeil organization to be able to exchange email with a non-PreVeil address. PreVeil operates on a closed network, which means that a PreVeil user can only interact with other PreVeil users. The Email Gateway allows an organization to communicate outside of the platform in a seamless experience for outside parties.
Note: Email Gateway is an add-on that must be purchased before it can be configured and utilized. To inquire about purchasing Email Gateway, please contact sales@preveil.com
Note: Once Email Gateway has been purchased, a member of the PreVeil Technical Customer Support team will work with you to start an email gateway project.
To access the Email Gateway settings:
In the Admin console for your PreVeil organization, select Email Gateway from the left-hand menu.
The settings you can configure here are:
Gateway User ID - This will be the email account set as the Gateway user. You can create the Gateway user account in the Users section of the Admin console. The Gateway user is responsible for transferring any emails using the Email Gateway to the Email Gateway server.
Connectivity Test - This allows you to test the connectivity to the Email Gateway server.
Enabling Email Gateway - You will need to enable the Email Gateway by moving the toggle to the on position.
External Email Addresses - This is where you will name the email addresses of the non-PreVeil users that you want to use Email Gateway to communicate with.
You can add individual email addresses or email domains to this list.
There are two options to start adding addresses, either the Add to Email Gateway List button or the + button in the menu bar.
You can also remove entries from the list via the trash can icon in the menu bar,