Failed to add profile. Please try again later

Owned by Chris Veneto
Last updated: Dec 05, 2022
2 min read

Product

Full PreVeil, Outlook, Windows operating system

Common Causes

  • The Mail applet is missing from Control Panel in Windows

Symptom

This error message occurs when trying to add PreVeil to Outlook on Windows:

Full PreVeil

Windows Troubleshooting

Reinstall Outlook

The most common reason for this is because the Mail applet is missing from the Windows Control Panel.

If this applet is missing, it prevents the integration of PreVeil Mail with Outlook. One likely cause of the applet being missing is if Microsoft Office was downloaded and installed from the Microsoft Store app on your computer. To resolve this:

  1. Go to the Windows search icon/bar on your taskbar.

  2. Type in appwiz.cpl and hit Enter.

  3. In the Programs and Features box, locate the Microsoft Office option located there.

  4. Right click on it and select Uninstall.

  5. Go to the Microsoft download site and download the Office installer package from there.

  6. Reinstall Office on your computer via that installer package.

  7. Go to the Windows search icon/bar on your taskbar.

  8. Type in Control Panel and hit Enter.

  9. Confirm that there is a Mail applet there (as shown in the screenshot above).

Note: The entry may be worded slightly differently than as seen above. For instance, it may just say Mail.

If it is now there, try the integration of PreVeil Mail with Outlook again.