PreVeil knowledge base

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Announcements

• Nov. 12, 2024

  • Desktop PreVeil Version 5.5.1 has been released and allows administrators to disable Drive file sync across the organization

• Nov. 11, 2024

  • Gmail Extension

    • A new version of the Gmail extension is published and addresses the browser freeze issue

    • It does not currently support upload of attachments to emails, this will be addresses in the next version

• Nov. 8, 2024

  • The preveil.tcp.sys.prod service not running in the diagnostics may be safely ignored. We no longer use this service and it will be removed in an upcoming release.

• Nov. 5, 2024

  • Desktop build 5.5.0 has been released

• Starting July 2, 2024, PreVeil Express users may log in and reset their passwords. Click here for more information.

• Starting June 18, 2024, PreVeil Express users may create a recovery code file. We highly advise creating a recovery file. Click here for a PreVeil Express Account Recovery Guide.

• Individual (non-org) Express users may delete their account by navigating to Settings > Profile and finding a Delete Account button.

Browse by topic

• Getting Started

  • Install PreVeil and Create Your Account on Windows

  • Install PreVeil and Create Your Account on Mac

  • Video: Getting Started + Downloading PreVeil

  • Video: Intro to PreVeil Email

  • Video: Intro to Drive

• Account Recovery & Settings

  • What is a Recovery Group?

  • Set up a recovery group on your computer

  • Creating a Recovery Code File for Your PreVeil Encryption Key

  • PreVeil Express Account Recovery Guide

  • Set up a Recovery Group on mobile

• PreVeil for Windows

  • Install PreVeil and Create Your Account on Windows

  • Access your account in Windows

  • Using PreVeil Drive on Windows

  • Using the Browser App on Windows

  • Key Menu on Windows

  • Export logs on Windows

  • Add and use PreVeil in Outlook on Windows

• PreVeil for Mac

  • Install PreVeil and Create Your Account on Mac

  • Create an account on Mac

  • Accessing your account on Mac

  • Key Menu on Mac

  • Export logs on Mac

  • Restarting PreVeil Services via the Key Menu on Mac

  • Manually Adding PreVeil to Outlook 365 for Mac

• PreVeil for Mobile

  • Install and create your PreVeil account on iOS

  • Use PreVeil on iOS

  • Install and create your PreVeil account on Android

  • Use PreVeil on Android

• PreVeil Express

  • Comparison of PreVeil Express and full PreVeil

  • PreVeil Express

  • PreVeil Express Password Reset

  • PreVeil Express Account Recovery Guide

• Device Management

  • Add a Device

  • Managing your devices

  • Locking a device

  • What happens if I accidentally remove PreVeil on my device?

• Security & Privacy

  • Why is PreVeil’s security better?

• FAQ

  • How to update to the latest version of desktop PreVeil

  • How to upgrade from PreVeil Express to desktop PreVeil

• Documentation

  • PreVeil System Implementation Guide for IT Administrators

  • NIST Cryptographic Module Validation Program

• Troubleshooting

  • Contact your organization's IT admin to get an invitation to join PreVeil

  • Error Fetching Data

  • Error deleting approval group

  • Error requesting to delete 1 user

  • "Approval Failed" Error Message When Trying to Add PreVeil Account to Another Device

  • Lost Secure Connection Message When Trying to Add PreVeil Account to Another Device

  • Troubleshooting Outlook Sync Issues

• Organizations

  • Admin Console - Users

  • Admin Console - Approval Groups

  • Admin Console - Trusted Community

  • Admin Console - Email Groups

  • Admin Console - Approval Requests

  • Admin Console - Activity Logs

  • Admin Console - Data Export

  • Admin Console - Email Gateway

  • Admin Console - Settings

• Customer Onboarding

  • PreVeil Admin Checklist

  • PreVeil System Implementation Guide for IT Administrators

• Email Gateway

  • Email Gateway Summary

  • Email Gateway Instructions

  • Email Gateway Slide Deck

• SIEM Connector

  • PreVeil SIEM Connector Summary

  • SIEM Connector Slide Deck PPTX Download

  • SIEM Connector Instructions

  • SIEM Setup and User Actions

• Release Notes

  • Desktop PreVeil Version 5.5.1

  • Desktop PreVeil Version 5.5.0

  • Desktop PreVeil Version 5.4.1

  • Desktop PreVeil Version 5.4.0

  • Desktop PreVeil Version 5.3.1

  • Introducing PreVeil 5.3.0-beta.8: Enhanced Sync Features and More

  • Desktop PreVeil Version 5.2.9