PreVeil knowledge base

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Announcements

• January 19, 2026

  • Desktop App 5.8.17 includes security and reliability improvements that strengthen encryption support across PreVeil Drive and supporting desktop services. It also delivers smoother upgrade and installation behavior on Windows, helping ensure a more consistent experience across all supported platforms.

• January 16, 2026

  • Desktop PreVeil 5.8.16 resolves an expired certificate issue in a software update script, which could have impacted users with strict security and script execution controls.

• January 7, 2026

  • Desktop PreVeil 5.8.15 fixes an issue that could prevent folders containing large files from syncing properly to the local PreVeil Drive. This release improves Drive sync reliability and resolves cases where syncing could stall indefinitely.

• PreVeil Express users may log in and reset their passwords. Click here for more information.

• PreVeil Express users may create a recovery code file. We highly advise creating a recovery file. Click here for a PreVeil Express Account Recovery Guide.

• Individual (non-org) Express users may delete their account by navigating to Settings > Profile and finding a Delete Account button.

PreVeil Service Status Page

https://status.preveil.com/

Browse by topic

• Getting Started

  • Install PreVeil and Create Your Account on Windows

  • Install PreVeil and Create Your Account on Mac

  • Video: Getting Started + Downloading PreVeil

  • Video: Intro to PreVeil Email

  • Video: Intro to Drive

  • PreVeil Drive Best Practices

• Account Recovery & Settings

  • What is a Recovery Group?

  • Set up a recovery group on your computer

  • Creating a Recovery Code File for Your PreVeil Encryption Key

  • PreVeil Express Account Recovery Guide

  • Set up a Recovery Group on mobile

• PreVeil for Windows

  • Install PreVeil and Create Your Account on Windows

  • Access your account in Windows

  • Using PreVeil Drive on Windows

  • Using the Browser App on Windows

  • Key Menu on Windows

  • Export logs on Windows

  • Add and use PreVeil in Outlook on Windows

• PreVeil for Mac

  • Install PreVeil and Create Your Account on Mac

  • Create an account on Mac

  • Accessing your account on Mac

  • Key Menu on Mac

  • Export logs on Mac

  • Restarting PreVeil Services via the Key Menu on Mac

  • Manually Adding PreVeil to Outlook 365 for Mac

• PreVeil for Mobile

  • Install and create your PreVeil account on iOS

  • Use PreVeil on iOS

  • Install and create your PreVeil account on Android

  • Use PreVeil on Android

• PreVeil Express

  • Comparison of PreVeil Express and full PreVeil

  • PreVeil Express

  • PreVeil Express Password Reset

  • PreVeil Express Account Recovery Guide

  • PreVeil Express Network Requirements

  • Changing PreVeil Express Authentication Method

  • PreVeil Express Password Change Requirements

• Device Management

  • Add a Device

  • Managing your devices

  • Locking a device

  • What happens if I accidentally remove PreVeil on my device?

• Security & Privacy

  • Why is PreVeil’s security better?

• FAQ

  • How to update to the latest version of desktop PreVeil

  • How to upgrade from PreVeil Express to desktop PreVeil

• Documentation

  • PreVeil System Implementation Guide for IT Administrators

  • NIST Cryptographic Module Validation Program

• Troubleshooting

  • Known Issues and Workarounds 3Q2025

  • Contact your organization's IT admin to get an invitation to join PreVeil

  • Error Fetching Data

  • Error deleting approval group

  • Error requesting to delete 1 user

  • "Approval Failed" Error Message When Trying to Add PreVeil Account to Another Device

  • Lost Secure Connection Message When Trying to Add PreVeil Account to Another Device

  • Troubleshooting Outlook Sync Issues

• Organizations

  • Admin Console - Users

  • Admin Console - Approval Groups

  • Admin Console - Trusted Community

  • Admin Console - Email Groups

  • Admin Console - Approval Requests

  • Admin Console - Activity Logs

  • Admin Console - Data Export

  • Admin Console - Secure Email Gateway

  • Admin Console - General Settings

  • Admin Console - Device Settings

  • Admin Console - Cloud Lock Settings

• Customer Onboarding

  • PreVeil Admin Checklist

  • PreVeil System Implementation Guide for IT Administrators

• Email Gateway

  • Email Gateway Summary

  • Email Gateway Instructions

  • Email Gateway Slide Deck

  • Email Gateway FAQ

• SIEM Connector

  • PreVeil SIEM Connector Summary

  • SIEM Connector Slide Deck PPTX Download

  • SIEM Connector Instructions

  • SIEM Setup and User Actions

• Release Notes

  • Desktop PreVeil Version 5.8.7

  • Desktop PreVeil Version 5.8.6

  • Desktop Preveil Version 5.8.5

  • Desktop PreVeil Version 5.8.4

  • Desktop PreVeil Version 5.8.0

  • Desktop PreVeil Version 5.7.0

  • Desktop PreVeil Version 5.6.2