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Announcements

• September 4, 2026

  • PreVeil Desktop 6.3.1 (Windows only) has been released to http://preveil.com/download . Release Notes: Desktop PreVeil Version 6.3.1 (Windows). This release resolves a transient network proxy configuration issue that could cause PreVeil to briefly apply an outdated proxy setting after a change, which has now been fixed at the source.

• August 17, 2026

  • PreVeil Desktop 6.3.0 (Windows only) has been released to http://preveil.com/download . Release Notes: Desktop PreVeil Version 6.3.0 (Windows) - PreVeil knowledge base - Confluence. This release delivers a broad set of Cloud Drive reliability improvements, several Admin Console fixes including another Recovery Group pending-status fix, and a batch of Mail fixes covering search, unread counts, and Reply All behavior.

• July 20, 2026

  • PreVeil 6.2.2 has been released and addresses an upgrade issue to the 6.2.0 and 6.2.1 builds.

• July 14, 2026

  • PreVeil Desktop 6.2.1 (Windows only) has been released to http://preveil.com/download . Release Notes: Desktop PreVeil Version 6.2.1 (Windows) - PreVeil knowledge base - Confluence. This release addresses a critical issue where multiple Cloud Drive instances could run simultaneously and result in mass file deletions, and includes Cloud Drive startup reliability improvements, a recovery group assignment fix, and faster application load times.

• The PreVeil office will be closed July 3-4, 2026, in observance of US Independence Day.

• June 29, 2026

  • PreVeil Desktop 6.2.0 (Windows only) has been released to http://preveil.com/download . Release Notes: Desktop PreVeil Version 6.2.0 (Windows) - PreVeil knowledge base - Confluence. This release delivers a major platform modernization of Cloud Drive, along with installation and service reliability improvements and a security fix for unquoted Windows service paths.

• PreVeil Express users may log in and reset their passwords. Click here for more information.

• PreVeil Express users may create a recovery code file. We highly advise creating a recovery file. Click here for a PreVeil Express Account Recovery Guide.

• Individual (non-org) Express users may delete their account by navigating to Settings > Profile and finding a Delete Account button.

PreVeil Service Status Page

https://status.preveil.com/

Browse by topic

• Getting Started

  • Install PreVeil and Create Your Account on Windows

  • Install PreVeil and Create Your Account on Mac

  • Video: Getting Started + Downloading PreVeil

  • Video: Intro to PreVeil Email

  • Video: Intro to Drive

  • PreVeil Drive Best Practices

• Account Recovery & Settings

  • What is a Recovery Group?

  • Set up a recovery group on your computer

  • Creating a Recovery Code File for Your PreVeil Encryption Key

  • PreVeil Express Account Recovery Guide

  • Set up a Recovery Group on mobile

• PreVeil for Windows

  • Install PreVeil and Create Your Account on Windows

  • Access your account in Windows

  • Using PreVeil Drive on Windows

  • Using the Browser App on Windows

  • Key Menu on Windows

  • Export logs on Windows

  • Add and use PreVeil in Outlook on Windows

• PreVeil for Mac

  • Install PreVeil and Create Your Account on Mac

  • Create an account on Mac

  • Accessing your account on Mac

  • Key Menu on Mac

  • Export logs on Mac

  • Restarting PreVeil Services via the Key Menu on Mac

  • Manually Adding PreVeil to Outlook 365 for Mac

• PreVeil for Mobile

  • Install and create your PreVeil account on iOS

  • Use PreVeil on iOS

  • Install and create your PreVeil account on Android

  • Use PreVeil on Android

• PreVeil Express

  • Comparison of PreVeil Express and full PreVeil

  • PreVeil Express

  • PreVeil Express Password Reset

  • PreVeil Express Account Recovery Guide

  • PreVeil Express Network Requirements

  • Changing PreVeil Express Authentication Method

  • PreVeil Express Password Change Requirements

• Device Management

  • Add a Device

  • Managing your devices

  • Locking a device

  • What happens if I accidentally remove PreVeil on my device?

• Security & Privacy

  • Why is PreVeil’s security better?

• FAQ

  • How to update to the latest version of desktop PreVeil

  • How to upgrade from PreVeil Express to desktop PreVeil

• Documentation

  • PreVeil System Implementation Guide for IT Administrators

  • NIST Cryptographic Module Validation Program

• Troubleshooting

  • Known Issues and Workarounds 3Q2025

  • Contact your organization's IT admin to get an invitation to join PreVeil

  • Error Fetching Data

  • Error deleting approval group

  • Error requesting to delete 1 user

  • "Approval Failed" Error Message When Trying to Add PreVeil Account to Another Device

  • Lost Secure Connection Message When Trying to Add PreVeil Account to Another Device

  • Troubleshooting Outlook Sync Issues

• Organizations

  • Admin Console - Users

  • Admin Console - Approval Groups

  • Admin Console - Trusted Community

  • Admin Console - Email Groups

  • Admin Console - Approval Requests

  • Admin Console - Activity Logs

  • Admin Console - Data Export

  • Admin Console - Usage Report

  • Admin Console - Secure Email Gateway

  • Admin Console - General Settings

  • Admin Console - Device Settings

  • Admin Console - Cloud Lock Settings

• Customer Onboarding

  • PreVeil Admin Checklist

  • PreVeil System Implementation Guide for IT Administrators

• Email Relay

  • Email Relay Summary

  • Email Relay Instructions

  • Email Relay Slide Deck

  • Email Relay FAQ

• SIEM Relay

  • PreVeil SIEM Connector Summary

  • SIEM Connector Slide Deck PPTX Download

  • SIEM Connector Instructions

  • SIEM Setup and User Actions

  • SIEM Relay Sample Logs, Log Taxonomy, and Data Fields

• Release Notes

  • Desktop PreVeil Version 5.8.7

  • Desktop PreVeil Version 5.8.6

  • Desktop Preveil Version 5.8.5

  • Desktop PreVeil Version 5.8.4

  • Desktop PreVeil Version 5.8.0

  • Desktop PreVeil Version 5.7.0

  • Desktop PreVeil Version 5.6.2