Set up a recovery group on your computer

Your PreVeil account can only be accessed on computers, tablets, or phones that have your private key installed. To reduce the possibility that a hacker could gain access to it, PreVeil does not keep a copy of your private key. Therefore, if you lose the only device that contains your PreVeil private key, the only way to recover your account is if you have set up a Recovery Group. To prevent this from happening, we recommend setting up a Recovery Group.

If your private key is on more than one computer, tablet, or phone, and you lose only one of those devices, you can copy the key from one of your remaining devices to your new computer, tablet, or phone.

What is a Recovery Group?

PreVeil allows you to recover your account by setting up a Recovery Group – a group of individuals you trust who will let you regain access to your account in case you lose your devices. Recovery Groups use PreVeil's Approval Group Technology, a patented method for recovering your private key without giving anybody (including members of your recovery group) access to your account or your data.

To set up a recovery group for your PreVeil account while you are on a Mac or PC, follow the steps below:

1 . Go to www.preveil.com/app and login to your account. If you have multiple accounts, verify that you are logged in with the proper account. Click SETTINGS at the top right of the page by your account name. On the Settings menu, select Recovery Group.

2. One the following page, enter the PreVeil email accounts for individuals you’d like to include in your recovery group one by one. Click the "Add Member" button after each one. If you accidentally type in an incorrect address, you can click the ‘x’ next to the entry to remove it from the list.

Everyone in your recovery group must be a PreVeil user. We recommend that you add at least 3 members.

3. Once you have listed your Recovery Group members, use the Options box to select the number of responses you need in order to recover your account. We recommend setting this to at least 2.

You can set your initial recovery group at any time. Keep in mind that you will be required to get approval from the selected number of members of your recovery group before you make any future changes to it.

4. Once your selection is complete, click the "Save Recovery Group" button.

You’re all set! Now if you ever lose your devices, you’ll be able to reach out to your recovery group to get your account back. Click here to read about the recovery process.