This article covers how to troubleshoot a sync problem between your computer and PreVeil Drive.

Basic Troubleshooting

Checklist

The computer meets the operating system and browser requirements.

The product version is the latest version.
Which version of PreVeil am I running?
What is the latest version of PreVeil?

Run a key menu diagnostic (Windows, Mac).

Restart PreVeil services (Windows, Mac).

Reboot the computer.

Add antivirus exceptions for PreVeil.

Volume of Data

If you are planning to synchronize a great amount of data to PreVeil Drive (such as in a file migration) please contact PreVeil Support for assistance and project planning.