Troubleshooting Outlook Sync Issues

Owned by Chris Veneto
Last updated: Dec 05, 2022
3 min read

PreVeil allows you to integrate your Mail with Outlook and access your PreVeil Mail in the Outlook Client. If you are experiencing issues with that integration, this article will detail some steps you can take to resolve them.

Product

Full PreVeil, Outlook, Windows operating system

Common Causes

  • The password used for the integration is incorrect or has somehow been changed.

  • A side effect of the multi-tenancy setting in PreVeil.

Symptom

This pop-up message appears in Outlook if your PreVeil mailbox is integrated there.

Full PreVeil

Windows Troubleshooting

Re-Enter PreVeil Integration Password

  • Open PreVeil in the browser app on your computer.

  • Mouse over Settings and then select Add to Mail Client.

  • Click on the link that says Click here for instructions to manually add PreVeil to other email programs (Outlook on Mac, etc.)

  • Copy the value located in the Password field.

  • Paste the password into the Password field in the Outlook pop-up box, and click OK.

Remove and Re-add the PreVeil Mailbox in Outlook

  • Remove the existing PreVeil mailbox from Outlook via the steps found here.

  • Re-add PreVeil to Outlook via the steps found here.

Multi-tenancy

The multi-tenancy (MT) is a feature used to segregate PreVeil accounts on a shared computer such that only the local windows user that generated the PreVeil account can open it. The MT will be in effect if the local user account opening the PreVeil account is different than the one that claimed it. For a private computer, see disabling multi-tenancy in Windows. To reset the multi-tenancy do the following.